Subprocessors
These are the main companies that process customer data on Sophiie’s behalf to deliver the service. Effective 14 November 2026.
Hosting and storage
| Subprocessor |
Purpose |
Country |
| Amazon Web Services |
Cloud hosting, call handling, file and recording storage, AI model hosting (Amazon Bedrock) |
Australia; United States (call handling); United States and other countries (AI models) |
| PlanetScale |
Database |
Australia; United States (read-only copy) |
| Upstash |
Caching and rate limiting |
Australia; United States |
| Trigger.dev |
Background task processing |
United States |
| ClickHouse |
Analytics and AI trace storage |
United States |
Calls and messaging
| Subprocessor |
Purpose |
Country |
| Twilio |
Phone numbers, calls, SMS and call recordings |
United States |
| Telnyx |
Phone numbers, calls, SMS and call recordings |
United States |
| Resend |
Transactional email |
United States |
| Expo, Apple, Google |
Mobile push notifications |
United States and other countries |
| Google (Maps Platform) |
Address lookup, validation and routing |
United States and other countries |
| Google (reCAPTCHA) |
Bot and abuse protection |
United States and other countries |
AI and speech
| Subprocessor |
Purpose |
Country |
| Anthropic |
AI language models |
United States and other countries |
| OpenAI |
AI language models and voice |
United States |
| Google (Gemini) |
AI language and audio models |
United States and other countries |
| OpenRouter |
AI language models |
United States and other countries |
| Deepgram |
Speech to text |
Australia; United States |
| Meta Platforms |
Speech to text on calls |
United States and other countries |
| ElevenLabs |
Text to speech |
United States |
| Inworld AI (formerly Ultravox) |
Speech and voice AI |
United States and other countries |
| Fish Audio |
Text to speech |
United States; Japan |
| Cerebras |
AI language models |
United States and other countries |
| Subprocessor |
Purpose |
Country |
| Sentry |
Error monitoring |
United States |
| Axiom |
Logging |
United States |
| PostHog |
Product analytics |
United States |
| UploadThing |
File uploads and storage |
United States |
Integrations you choose to connect, such as your accounting or job management software, are not Sophiie subprocessors. When you connect one, you direct us to share the relevant data with that provider, and the provider handles it under its own terms and privacy policy. Sophiie is not responsible for how a third-party provider handles your data. See our Terms of Service for more.