Plumber fixing a burst pipe under a kitchen sink

Plumbers

The AI Operating System for Plumbers

Sophiie responds instantly to emergency call-outs, automates scheduling, and captures more high-value plumbing jobs, so your team can stay on the tools.

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XeroServiceM8Google CalendarZapierSimproGmailQuickBooksOutlookOutlook Calendar
“We have recently engaged with Sophiie AI to help out our receptionist with overflow of phone calls. Melissa was amzing at helping us onboard the system and working with our unique application for a solution that works”
Nic GoldGoogle review

From first call to paid invoice

Sophiie is AI Office Manager for plumbers that captures calls and online enquiries, schedules jobs, and keeps all communication in one central hub. Fewer hours on admin. More time on the tools. Happier clients.

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Call handling

Never miss a plumbing call again

Answers every call day or night, flags emergencies like burst pipes and blocked drains, and captures the job details.

  1. 1Filters repairs, installs, and service requests instantly
  2. 2Emergency callouts escalated to on-call staff
  3. 3Every call logged with job details, address, and job card
  4. 4Handles after-hours emergencies and weekend callouts

Scheduling

Your calendar, filled and clash-free

Slots each job into your calendar and the right plumber, with two-way ServiceM8 sync plus your Google and Outlook calendars.

  1. 1Books jobs straight into your calendar
  2. 2Assigns work to the right technician
  3. 3Two-way ServiceM8 sync; checks your free time and writes bookings to your calendar (Google and Outlook)
  4. 4Reschedules and confirms without the back-and-forth

Your crew

Franco Ricci

Team member, available today
Jul 6 - Jul 11
Today, Jul 6
8:00 AM9:30 AM11:00 AM1:30 PM3:00 PM
Tue, Jul 7
8:00 AM10:30 AM12:30 PM2:00 PM
Wed, Jul 8
9:00 AM11:30 AM12:30 PM2:30 PM
CancelDispatch

Quotes & invoices

Quotes out, invoices paid

Sends quotes for bigger jobs, invoices as soon as the work's done, and follows up on late payments.

  1. 1Drafts and sends quotes for plumbing work
  2. 2Issues invoices the moment a job is done
  3. 3Chases overdue payments automatically
  4. 4Keeps every job's paperwork in one place
Invoices
#1042Paid
#1038Reminder sent
#1035Paid

Messaging

Follows up so you don't have to

Keeps customers posted with on-my-way texts, booking reminders, and answers on web chat.

  1. 1Sends ETA and on-my-way texts
  2. 2Answers routine questions on web chat
  3. 3Reminds customers about bookings and quotes
  4. 4Logs every conversation against the job
Hi, Sophiie here - your team's on the way, ETA 20 min.
Perfect, thanks!
Sending message

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Services & features

All Sophiie services for plumbing

40 services

Sophiie across the plumbing office

Each page below takes one part of running a plumbing office, from answering calls and booking jobs through to quoting and chasing invoices. Where two pages share a topic, each is written for a different need.

Booking an urgent burst pipe repair around access and real availability is the focus of plumbing appointment scheduling.

Late-night hot water questions typed into your website are what the plumbing chatbot turns into clear job leads.

Customers chasing a job update need a clear next step, and plumbing customer support covers giving one by phone or in writing.

If quote requests and job questions are piling up in the inbox, the plumbing email responder drafts replies from your knowledge base.

Call-out fees and GST on the invoice, plus Xero sync for the books, are what the page on plumbing invoicing focuses on.

While you're driving or on site, plumbing phone answering captures the fixture affected and who can approve the work.

Branded quotes for a hot water install, built from your service list and pricing, come under plumbing quoting along with follow-up.

SMS threads about ETAs and reminders stay in one inbox with plumbing text messaging, where Sophiie helps draft the replies.

Recording which jetter or camera goes with each blocked drain job is the point of plumbing asset tracking.

Landlord approvals and past leak history live on the customer record in a plumbing CRM, so nobody's searching old texts for context.

When a plumbing job starts with incomplete information, the page on plumbing estimating covers gathering the missing details and following up the quote.

Finishing a tap replacement with the bill already organised around the callout and fittings is the idea behind plumbing invoice software.

A leaking pipe or blocked drain becomes a job record with its status and reminders under plumbing job management.

Call-outs and scheduled maintenance both need a slot, and the page on plumbing booking covers getting that work into the diary.

Same-day leaks and hot water installs can become pending or confirmed bookings under your assignment rules with smart scheduling for plumbing jobs.

“Great product, super handy if you're a busy small business owner like me, not only are calls answered but the clients name and needs are listed so when you finish your task you can contact the client back with everything they need to progress forward. 80$ a week, no sick days no holidays 24/7 answering your calls. Sophiie is a must for any small business!!”
Keast shutters & BlindsGoogle review

Frequently asked questions

Yes. Sophiie syncs with Google Calendar, Outlook, and ServiceM8. Availability is checked to avoid double-bookings or clashes, and plumbing jobs can be assigned directly to the right technician.

Yes. Use Zapier or API to push contacts, deals, and activities to your existing CRM. Field names can be mapped during setup to ensure data consistency.

We offer simple, transparent plans with monthly billing. Pricing scales by seats and usage so solo plumbers, growing service teams, and multi-crew contractors only pay for what you need.

Yes. AI phone answering runs all day and night with emergency routing to on-call staff, plus transcripts and recordings are stored for audit and compliance.

Sign up, connect your existing calendar and Xero, add your plumbing services and rates, import client contacts, and then switch on AI phone answering and booking. Most teams go live the same day, and we provide comprehensive in-app guidance for setup.

Yes. Sophiie checks your free time and writes bookings to your calendar (Google Calendar/Outlook), keeping your plumbing scheduling accurate, and Zapier integration can support other data synchronisation.

Ready to automate your plumbing back office?

Sophiie answers, books, quotes, invoices and follows up, so you stay on the tools.