Run Your Plumbing Business Smarter with Our AI Office Manager

Sophiie is AI Office Manager for plumbers that captures calls and online enquiries, schedules jobs, and keeps all communication in one central hub. Fewer hours on admin. More time on the tools. Happier clients.

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“I have been nothing if not super impressed with everything about this. The product itself is amazing and really easy to set up, and the support is fantastic as well. Very much loving Sophiie at the moment!”

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How AI office manager grows your plumbing business

Sophiie is AI plumbing office manager that understands your services, from emergency call-outs to hot water system installations. It syncs your plumbers' calendars, intelligently routes enquiries, and automates customer follow-ups. It logs every call with a transcript and creates a detailed job card with all necessary information.

Never Miss a Customer Call Again

With 24/7 AI call handling, Sophiie filters repairs, installs and service requests instantly. Each booking drops into your calendar while urgent jobs are escalated, designed market that values fast response, secure communication and trust in verified systems.

Easy AI Scheduling for Plumbers

Sophiie analyses your schedules, notes site addresses and job duration to optimise bookings. Confirmations and behaviourally framed reminders drive punctuality, with research showing ~32% fewer missed appointments when similar systems are used.

Smart Office Manager for Plumbers

Keep every job detail in a single timeline from first call to final payment (assignments, notes, site photos, status). Centralised digital records support smoother hand-offs and meet ATO guidance that electronic records help businesses perform daily activities and meet obligations.

AI Messaging for Plumbers

Unify SMS and email so quotes, confirmations and “on-the-way” ETAs send automatically, with replies linked to the job. This mirrors how Australians communicate today (rising use of messaging/calling apps) and reflects NSW Health’s operational use of SMS reminders for appointments.

Implement an AI Chatbot for Website

Revolutionise your site's visitor experience with Sophiie, a cutting-edge AI Chatbot. Perfectly integrated, it provides instant, accurate information, transforming casual browsing into meaningful interactions and lead generation.

Personalise Your AI with Sophiie's Training

Get an AI that thinks and speaks like you. Our advanced Train Sophiie capability allows you to imbue your AI assistant with your business's unique voice, expertise, and customer service approach, creating a truly bespoke digital employee.

Easy Set Up Steps

Sophiie makes it simple to automate administration, scheduling, and client communication for maximum efficiency.

STEP 1

Set Up Your AI Engine

Configure Sophiie's AI core by defining your service matrix, pricing rules, and operational regions for intelligent job qualification.

STEP 2

Sync with Accounting & CRM

Ensure real-time data synchronisation by connecting your accounting software (Xero) and existing field service management tools (e.g., ServiceM8) instantly.

STEP 3

Unify Communication Channels

Consolidate all incoming inquiries. Route phone calls, web chat messages, and form submissions into Sophiie's system for instant, centralised management.

STEP 4

Activate Job Lifecycle Management

Take control of the full process. Automated call answering, job bookings, and messaging run concurrently, managing the entire job lifecycle with minimal administrative input.

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Frequently Asked Questions

Quick solutions to frequently asked questions about Sophiie AI's features, integrations, and business impact for your plumbing business.

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Can we keep using our existing CRM?

Yes. Use Zapier or API to push contacts, deals, and activities to your existing CRM. Field names can be mapped during setup to ensure data consistency.

How does pricing work for plumbing businesses?

We offer simple, transparent plans with monthly billing. Pricing scales by seats and usage so solo plumbers, growing service teams, and multi-crew contractors only pay for what they need.

What is the process to integrate Sophiie into my plumbing business?

Sign up, connect your existing calendar and Xero, add your plumbing services and rates, import client contacts, and then switch on AI phone answering and booking. Most teams go live the same day, and we provide comprehensive in-app guidance for setup.

Will it work with our current calendar?

Yes. Two-way calendar sync (Google Calendar/Outlook) keeps your plumbing scheduling accurate, and Zapier integration can support other data synchronisation.

Is 24/7 after-hours support included?

Yes. AI phone answering runs all day and night with emergency routing to on-call staff, plus transcripts and recordings are stored for audit and compliance.

Can Sophiie book appointments directly into our calendar?

Yes. Sophiie syncs with Google Calendar, Outlook, and ServiceM8. Availability is checked to avoid double-bookings or clashes, and plumbing jobs can be assigned directly to the right technician.

Work Smarter, Not Harder with Sophiie

Sophiie is built to support the trades industry, giving you the freedom to focus on your craft while she handles the admin. From the first customer call to the final job summary, Sophiie ensures your business runs like a well-oiled machine.

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