Run your HVAC business on autopilot. Sophiie answers calls and enquiries, qualifies jobs, schedules technicians, and keeps every customer message in one place. Fewer admin hours. More billable jobs. Happier customers.
“I have been nothing if not super impressed with everything about this. The product itself is amazing and really easy to set up, and the support is fantastic as well. Very much loving Sophiie at the moment!”
Traditional methods are inefficient. Whiteboards, spreadsheets, and voicemails lead to lost revenue and frustrated customers. Call centres don't understand the difference between a refrigerant leak and a routine filter change.
Sophiie operates 24/7, distinguishing between urgent repairs, installations, and routine maintenance. She books directly into your connected calendar and prioritises emergencies for on-call teams purpose-built for a market where business owners face rising call screening, app-based customer habits, and growing caution due to phone scams.
Automatically balance your team’s calendars with smart AI scheduling. Sophiie’s automated SMS reminders help reduce client no-shows — evidence-based studies report ~32% fewer missed appointments in controlled NSW healthcare programs.
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From the first enquiry to the final invoice, every task, note, photo and job status is stored in one central timeline. This organised record-keeping supports smooth team handovers and follows Australian guidance on maintaining complete, secure business records that strengthen compliance and cash-flow oversight.
Unify customer comms in one inbox: quotes, confirmations and “on-the-way” alerts send via SMS/email, and replies thread back to the job. This meets how Australians communicate today (growing use of internet-enabled calling and messaging), and public health services commonly use SMS reminders as a standard operational nudge.
Turn visitors into customers with Sophiie, your always-on AI receptionist chatbot. It connects seamlessly with your website to answer questions, capture enquiries, and book jobs instantly, giving your service business professional, 24/7 online support.
Imagine an AI receptionist that truly grasps your business's nuances. With our unique Train Sophiie feature, you can effortlessly tailor its responses to reflect your brand's specific needs, tone, and operational style.
Discover how Sophiie connects your tools and automates your entire job management lifecycle effortlessly.
Upload your proprietary business data (services, rates, geographical focus) to tailor the AI's response and expertise.
Achieve seamless integration by linking your calendars (Google/Outlook), accounting software like Xero, and other platforms via Zapier or our open API.
Delegate phone and online inquiries to Sophiie by forwarding your business number and embedding the AI chat widget for round-the-clock service.
Achieve maximum operational efficiency. Watch as calls, jobs, bookings, and follow-up reminders are automated and executed seamlessly across your business.
Get clarity on how Sophiie AI integrates with your HVAC business for taking the calls, bookings, and client messaging.
Yes. Use Zapier or API to push contacts, deals, and activities to your existing CRM. Field names can be mapped during setup to ensure data consistency.
We offer simple, transparent plans with monthly billing. Pricing scales by seats and usage so solo HVAC technicians, growing air conditioning companies, and multi-crew contractors only pay for what they need.
Sign up, connect your existing calendar and Xero, add your HVAC services and rates, import client contacts, and then switch on AI phone answering and booking. Most teams go live the same day, and we provide comprehensive in-app guidance for setup.
Yes. Two-way calendar sync (Google Calendar/Outlook) keeps your HVAC scheduling accurate, and Zapier integration can support other data synchronisation.
Yes. AI phone answering runs all day and night with emergency routing to on-call staff, plus transcripts and recordings are stored for audit and compliance.
Yes. Sophiie syncs with Google Calendar, Outlook, and ServiceM8. Availability is checked to avoid double-bookings or clashes, and HVAC jobs can be assigned directly to the right technician.
Sophiie is built to support the trades industry, giving you the freedom to focus on your craft while she handles the admin. From the first customer call to the final job summary, Sophiie ensures your business runs like a well-oiled machine.
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