PHONE ANSWERING
Turn callers into booked clients
Sophiie answers like a trained receptionist, captures the job details, and sends you the summary before the caller has time to ring someone else.
AI RECEPTIONIST
Stop losing jobs to missed calls
With your AI-powered receptionist answering calls and texts, you can take time away from your phone without risking losing a lead to a competitor.
24/7 - Picks up when you can't
1,000,000+ - Calls handled for Aussie tradies
90% - Faster than voicemail callback
7 days - Most tradies see ROI in a week
One AI. Four channels. Zero missed opportunities.
Sophiie answers the phone, the text, the email, and the website chat — captures the detail, and moves the customer to the next step while you stay on the tools.
SMART TRANSFERS
Transfers calls when needed
A complex job that needs someone on site? Sophiie warm- or cold-transfers to the right person on your team — and the customer never feels handballed.
Who she sends it to
Dee Mason
+61 401 482 119Senior Plumber
AI TEXT MESSAGING
Customers text. You're on a roof. Now what?
Sophiie replies to the text instantly, captures what they need, and books them in — all while you keep both hands on the job.
Master Electrical
Yeah, there's a bit of a bad smell, and occasionally I hear a beeping sound.
Yeah, that would be great.
Tomorrow morning, if possible.
AI EMAIL RESPONDER
That quote request sat in your inbox for three days
You finally check email at 9pm and the customer's already gone with someone else. Sophiie reads, understands, and responds to emails in minutes — professional replies, accurate quotes, no missed message.
AI CHATBOT
Your website visitors leave if nobody answers
Someone's on your site at 10pm looking for an emergency plumber. Sophiie answers instantly, captures their details, and books them in before they bounce.
Thanks for sharing. It sounds like there might be a buildup in the pipes. Would you like to schedule a service now?
Yes, that would be great.
Perfect. What's the best time? What are your earliest dates and times that suit you?
What changes
What changes after Sophiie picks up
- No voicemail backlogUrgent calls are answered, summarised, and routed while you are still on site.
- More booked leadsCustomers get a response before they can compare another local tradie.
- Cleaner job notesThe reason for the call, address, urgency, and next step land in one place.
- Less admin dragYour team handles exceptions instead of every first response.
Hear how Sophiie handles a real customer call
A live demo call from Sophiie. Two minutes, no sales pitch.
“Have recently started using Sophiie as we are a small business without a full time receptionist. The onboarding process was seamless and within the first day we captured calls after hours that more than paid for the cost of Sophiie. Would highly recommend to anyone looking to have better control of their incoming calls”
AI receptionist pages by trade
An electrician's calls aren't the same as a landscaper's or a pest control business's. Each page below shows how Sophiie answers calls and captures the details one trade's office needs.
For sparkies who can't pick up mid-job, a receptionist for electrical businesses answers the call and keeps customer details together.
Garden and backyard enquiries get answered and moved to a next step by the receptionist for landscaping businesses.
Cleaning companies with teams spread across several homes or offices can hand the phones to receptionists for cleaning businesses that manage messages too.
When a house is too hot or the unit has failed, the Sophiie virtual receptionist for HVAC businesses captures what your office needs.
Pest calls that would otherwise hit voicemail can go to the Sophiie virtual receptionist for pest control businesses, trained on your pest services.
AI Receptionist FAQs
Sophiie answers immediately once your call flow is live, then follows the routing and escalation rules you approve during onboarding.
Yes. Sophiie can cover business hours, after-hours, weekends, and overflow calls depending on the rules you set.
Sophiie captures what she can, marks the call for review, and routes it to the right person or team queue.
Yes. You can tune her tone, scripts, qualifying questions, escalation rules, and the details she collects.
Yes. Multi-business setups can be configured with separate greetings, service rules, and destinations.
Ready to automate your back office?
Sophiie answers, books, quotes, invoices and follows up, so you stay on the tools.