Calls keep coming after you knock off. Forward after-hours calls to Sophiie, or have her answer first. She collects what your team needs and puts each call on the path you set: an urgent job for a person to review, a booking for the next day, or a message for the morning.
Set your business hours, service areas, assignment rules and whether bookings should be pending or confirmed. Then choose which calls reach Sophiie outside those hours: the ones your team misses, overflow, or every call if you want her answering first. She opens with your business greeting and follows your call flow, as set up for AI phone answering.
An after-hours caller is often stressed and short on detail. Sophiie asks for what a tradesperson needs to act on the call: who is calling, what the job is, how urgent it is, access, timing and anything your team wants before calling back. Write down what counts as urgent for your trade when you train Sophiie.
Routine requests can move toward a booking, while urgent or complex calls follow the review rules you set. Keep technical advice and commitments to attend with the people authorised to make them. Whether an urgent call can reach a person before morning depends on your account, so confirm it before you rely on it.
Every call taken overnight leaves a summary, transcript, customer details and a next action in the dashboard. The enquiry sits in the customer record with its notes, so whoever starts first can assign or return the call.
A live demo call from Sophiie. Two minutes, no sales pitch.
Yes, if you set it up that way. You can forward after-hours calls to Sophiie, or have her answer first. Agree which hours you want covered and what callers should hear outside your working day, then confirm the coverage your account includes.
You decide. List the situations that cannot wait for your trade and the ones that can. Sophiie asks how urgent the problem is on every call, and your rules decide what happens next. Keep safety and technical advice with your team.
Plan for it before it happens. Name a backup contact, and decide what the caller should be told if nobody can respond until morning. Ask to see how your setup handles an unanswered handoff during a demo.
Yes, within your rules. Sophiie can help book work based on your availability and workflow, and you choose whether those bookings are pending or confirmed. Confirmations and reminders can go to the customer by text.
AI phone answering covers how Sophiie answers any business call: the greeting, the questions and the call record. After-hours answering is about the calls that arrive when nobody is rostered on, and the rules that decide what happens to them before morning.
For each call, the summary, transcript, customer details and next action, in the dashboard. Enquiries can feed the customer record, so the follow-up starts with the details already there.