AI Email Responder

Sophiie reads, understands, and replies to customer emails with speed and precision, keeping your inbox organised and your customers happy.

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Inquiries
SCSarah ChenCallBooked in for 1pm today.4h
EDEmma DaviesSMSConstant drip, even when it's off.6h
RPRaj PatelQuotingFollowing up on last week's email.8hTo raj.patel@gmail.com · Re: Bathroom quoteHi Raj, Thanks for the nudge, I've got the revised scope from the site visit: two amenities blocks, accessible fit-out to the ground floor, and the upgraded tapware spec you asked for. I'll have a formal quote drafted and sent across to you today. Kind regards, The teamCreate and send Raj a quoteCreate and send Raj a quote · Find a time and create the job card
SCSarah ChenWeb formWebsite form: bathroom vanity swap.2d
TBTom BradleyChatbotHow much for a hot water system?4d

How AI email responses work

Fast & friendly responses

Sophiie drafts warm, professional email replies in seconds, matching your brand tone every time.

Knowledge-based replies

Trained on your services, pricing, and FAQs. Sophiie gives accurate answers, not generic templates.

Attachment library

Whether it's booking appointments, answering FAQs, or taking messages, Sophiie gets it done without breaking a sweat.

Booked by email

Dana Lee

Gutter clean, from email thread
Jul 13 - Jul 18
Mon, Jul 13
8:00 AM10:30 AM1:00 PM3:00 PM
Tue, Jul 14
9:00 AM11:30 AM2:30 PM
Thu, Jul 16
8:30 AM12:00 PM2:00 PM
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Written like magic

Natural, human-sounding emails that customers can't tell were written by AI. No robotic language.

Hear what your customers will hear

A live demo call from Sophiie. Two minutes, no sales pitch.

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Why tradies automate their email replies

  • Replies in minutesEvery email replied to within minutes, not hours. Customers get answers while they're still thinking about you.
  • Customised repliesEach response tailored to the specific enquiry. No copy-paste templates, genuinely personalised.
  • Inbox zeroSophiie handles the routine emails so you only deal with the ones that actually need you.
  • Auto lead extractionCustomer details extracted from emails and logged to your CRM automatically. No manual data entry.
  • Smart routingComplex enquiries flagged and escalated to the right team member. Simple ones handled automatically.
  • After-hours repliesEmails received at 11pm get a professional reply immediately. Customers don't wait until Monday.

Email replies drafted for your trade

Each page below looks at the email enquiries one trade tends to get and how Sophiie drafts replies that ask for the missing job details, using your rules and customer context.

When an email only says the dryer's broken, the Sophiie email responder for appliance repair businesses drafts a reply asking for the missing details.

Before your team prices a full detail, the email responder for auto detailing businesses drafts a reply to fill in the missing vehicle details.

Ask the right questions on deck and pergola enquiries with an email responder for carpentry businesses that drafts replies requesting the missing details.

Replies to end-of-lease and weekly office clean enquiries are drafted to your rules by the email responder for cleaning businesses.

Whether it's a Colorbond replacement or a pool gate repair, the email responder for fencing businesses drafts a reply shaped by your rules.

Your rules shape each draft the email responder for flooring businesses writes in reply to hybrid plank and vinyl replacement enquiries.

Flat-pack assembly and door repair requests pile up quickly, so an email responder for handyman businesses drafts each reply and keeps the customer's details attached.

Air conditioning service and install threads stay organised for your team with the Sophiie email responder for HVAC businesses reading and drafting replies.

Using your rules, the Sophiie email responder for junk removal businesses drafts replies to garage cleanout and green waste enquiries.

When a garden makeover enquiry lands, the email responder for landscaping businesses captures the job details that matter before drafting a reply.

For a rekey or a lock repair, the email responder for locksmith businesses drafts a reply that keeps the customer's context in view.

Painters juggling interior and exterior repaint enquiries can have the first reply drafted in your tone by an email responder for painting businesses.

Pump faults and green pool recoveries each get a reply drafted around your rules and the customer's context from an email responder for pool businesses.

Set up with your service areas and policies, the Sophiie email responder for pressure washing businesses drafts replies to driveway and roof soft wash enquiries.

Once your email is connected, leak and re-roofing threads read by the email responder for roofing businesses can become part of the customer record.

Frequently asked questions

Sophiie connects to your business email and automatically reads, understands, and replies to incoming customer enquiries using AI trained on your business.

Yes. Sophiie can attach approved documents, quotes, forms, and other files from your attachment library when an email response needs them.

No. Replies are written in your preferred tone using your business context, so emails feel warm, professional, and specific to the customer.

Sophiie can flag and route complex emails to the right team member while handling routine replies automatically.

Sophiie can be configured for common business email workflows, including Gmail and Outlook, during onboarding.

Ready to automate your back office?

Sophiie answers, books, quotes, invoices and follows up, so you stay on the tools.