AI customer surveys

Every customer call. Every insight you'd otherwise miss.

Sophiie asks the survey question on the call you've already paid for. Captures the answer, scores it, files it. Trends and complaints surface on a dashboard you can read in two minutes.

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Survey call preview
Customer insights dashboard
Survey score preview
Survey trends preview
Customer feedback preview
Insights report preview

Ask at the right moment and turn calls into usable feedback

Sophiie captures feedback inside the customer interaction, scores it, and turns recurring issues into clear operational signals.

IN-CALL SURVEYS

Surveys without the email link

Sophiie asks the survey question right in the call, captures the answer, and logs it against the customer record. No follow-up email, no abandoned link, no second touchpoint chasing.

[Customer name]

What areas do you service?

We cover three main areas:

Gold Coast

Brisbane South

Logan & Surrounds

CUSTOM QUESTIONS

Ask whatever you actually want to know

Multiple choice, open-ended, yes-or-no, NPS scoring. Sophiie runs whichever question set you've defined for the call type. Service callbacks get one survey, new bookings another, complaint calls a third.

Sophiie answers these word-for-wordQuestion & answer
Do you service my suburb?Brisbane CBD and 30km around. Check with the office for anything outside that.
Are you licensed and insured?Fully licensed (EC 12345) with $20M public liability cover.
What's your call-out fee?$180 for the first hour, then $45 per 15 min.
How long before you can get here?Same-day usually. Depends where your job sits on the run.
ANSWER STYLES

Tap, talk, or score

Sophiie handles whichever answer the question needs. Multiple choice for the quick ones, open-ended for detail, NPS for the score. Customer answers the way that fits, no follow-up form.

Invoice
Quote
Email
CALL RECORDS

Survey lands with the call notes

Every survey answer files alongside the customer record, the call summary, and the call recording. One place to read what they said, why they called, and what happened next.

Kitchen renovation pricingKnowledge base match
LED downlight specificationsKnowledge base match
Inbox
Sarah M.

Thanks for the quote! When can you…

3m ago
James K.

Is Saturday morning available for…

15m ago
Lisa P.

Can you also check the downpipes?

1h ago

Hear how Sophiie runs a survey call

A live demo call from Sophiie. Two minutes, no sales pitch.

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What changes

Feedback you can use

  • Higher response rateCustomers answer while they are already in the conversation.
  • Clean scoringScores, comments, and themes are captured in a consistent format.
  • Early warningsLow scores and recurring complaints can trigger immediate follow-up.
  • Fast reportingLeaders see the trend without reading every call note.
“We finally get customer feedback while the job is still fresh. The dashboard shows the pattern before it turns into a complaint.”
Sam PatelService managerGoogle review

Survey and insights FAQs

Sophiie can ask approved satisfaction, feedback, follow-up, and job-specific questions based on your rules.

Ready to hear what your customers actually think?

Sophiie answers, books, quotes, invoices and follows up, so you stay on the tools.

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