Survey And Insights

background image

Collect Valuable Insights from Inbound Calls

With Sophiie’s Survey & Insights, you can gather customer feedback seamlessly during inbound calls. Whether customers want to share their thoughts or you want to follow up on their experiences, Sophiie handles surveys professionally, capturing valuable insights in real time.

How Sophiie Handles Surveys During Calls

Here’s how Sophiie makes customer feedback collection simple and effective

Real-Time Survey Prompts

When a customer calls, Sophiie can guide them through a feedback survey tailored to your business.

Customised Questions

Add specific questions to gather insights, such as satisfaction ratings, service feedback, or suggestions for improvement.

Flexible Interaction

Customers can respond to multiple-choice or open-ended questions during the call.

Call Outcome Integration

Sophiie logs survey responses alongside call summaries, ensuring everything is stored in one place.

Enhance Customer Understanding During Calls

With Sophiie’s Survey & Insights feature, you can turn inbound calls into opportunities to learn more about your customers. Whether it’s gathering feedback on a recent job or understanding their needs better, Sophiie makes every interaction count.

cta image

Why Use Sophiie for Surveys?

Sophiie’s FAQ feature isn’t just about answering questions—it’s about improving your customer experience

Non-Intrusive Feedback

Customers can share their thoughts naturally during the conversation.

Customised Experience

Tailor surveys to match your business goals and customer needs.

Real-Time Insights

Access customer feedback instantly in your Sophiie dashboard.

Improved Engagement

Customers feel heard and valued when they’re asked for their input.

Frequently asked questions

Find quick answers to common questions about how Sophiie AI works

How does Sophiie conduct surveys over the phone?

Sophiie asks customers survey questions during or after a call and records their responses.

What types of phone surveys can Sophiie handle?

Sophiie conducts customer satisfaction surveys, service feedback, and Net Promoter Score (NPS) ratings.

How does Sophiie analyse survey responses?

Sophiie categorises answers, identifies trends, and provides summaries for business insights.

Can I customise the survey questions?

Yes, you can set specific questions based on your business needs.

Can Sophiie direct customers based on their responses?

Yes, Sophiie can route customers to different departments or escalate concerns if needed.

What happens if a customer gives negative feedback?

Sophiie flags the response for follow-up and can notify your team immediately.

Ready to Gain Customer Insights?

Let Sophiie capture valuable feedback from your inbound calls. Start building a better business today with real-time insights.