AI customer service
Sophiie picks up the phone, replies to the email, answers the chat, and follows up on the SMS. Every channel, every hour, in your brand's voice. No ticket queue, no wait time, no after-hours backlog.
Sophiie keeps the conversation moving across calls, emails, SMS, and chat so your team only sees the questions that need a person.
Sophiie answers the phone, the email, the SMS, and the chat widget. Same brand voice across all four. Customer gets the same reply at 9am Monday or 11pm Saturday.
[Customer name] confirmed the EV charger installation for Tuesday. He wants the 7kW model with wall mount. Needs a formal quote emailed by end of day. Also mentioned his neighbour might want one too.
Drop in your warranty terms, service hours, your FAQ doc, your rate card, and references to your work. No more 'let me check and get back to you.'
Train Sophiie on your scripts, your common phrases, your rules. She talks like your business, not like a chatbot. The customer doesn't notice she isn't a person.
Every open enquiry gets a follow-up on the day you'd want it. Quote sent, no reply by Friday? Sophiie nudges. Customer asked a question last week? She circles back.
A live demo call from Sophiie. Two minutes, no sales pitch.
What changes
“Support stopped feeling like a queue. Sophiie answers the repeat questions and flags the ones that actually need us.”
Sophiie can be configured for phone, email, SMS, and website chat so the same support logic works across each entry point.
Sophiie answers, books, quotes, invoices and follows up, so you stay on the tools.