Train Sophiie to Work Just Like You!

The Train Sophiie feature allows you to customise how Sophiie interacts with customers by updating business details, setting response preferences, and refining enquiry handling across all channels.

Yes! You can choose a voice and adjust Sophiie’s personality to match your brand’s tone—whether professional, friendly, casual, or something else entirely.

Absolutely. You can add or modify services, products, pricing, and call outcomes, ensuring Sophiie provides up-to-date and accurate information to customers.

You can create custom enquiry or job tags to categorise customer requests, making it easier to track and manage specific types of jobs or services.

Yes! You can adjust response speed and interruption thresholds to fine-tune how quickly Sophiie replies and whether it allows for customer interruptions.

Yes! You can test Sophiie’s responses in real-time and edit them as needed. Updates are automatically applied to the knowledge base, ensuring consistency across phone, text, email, and chatbot interactions.