AI Smart Transfers

Sophiie reads the call, picks the right tech, briefs them with the conversation so far, and books a callback if no one is free.

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Inquiries

SCSarah ChenNewBooked in for 1pm today.4hHi, my hot water tank is leaking everywhere - water's pouring out near the mains.That sounds urgent, Sarah. Have you been able to turn the water off at the mains?

EDEmma DaviesSMSConstant drip, even when it's off.6h

RPRaj PatelEmailFollowing up on last week's email.8h

SCSarah ChenWeb formWebsite form: bathroom vanity swap.2d

TBTom BradleyChatbotHow much for a hot water system?4d

How Sophiie transfers calls

Routes by call, not by guess

Sophiie matches every call to your transfer rules. Heat-pump questions go to the heat-pump tech. Plumbing emergencies go to the plumber on shift.

Briefs the tech before they pick up

Before the call connects, Sophiie speaks the brief to your tech. Caller name, suburb, symptom, what was said. They pick up ready.

Knows who is free right now

Sophiie checks who's on a call, on a job, or off-shift. The transfer lands with someone who can actually answer.

Misses turn into callbacks, not voicemail

When no one picks up, Sophiie captures the job and books a callback at a time the customer agrees to. The lead doesn't go cold.

Hear Sophiie transfer a real call

A live demo call from Sophiie. Two minutes, no sales pitch.

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Why trade businesses run their transfers through Sophiie

Customers stop repeating themselvesYour tech picks up knowing the symptom, the suburb, and the urgency. The customer never starts the story over.
Right tech, every callHeat-pump calls land with the heat-pump tech. Plumbing emergencies land with the plumber on shift. Sophiie reads before she routes.
After-hours stays answeredOut-of-hours calls go to the on-call tech, or a booked callback at a time that suits. They stop dialling your competitor.
Conversation context travelsWhat the customer told Sophiie travels with the transfer. Your tech picks up knowing the symptom and what was said.
Team stops getting pinged for nothingSophiie filters the FAQs, time-wasters, and wrong-number calls. Your team only picks up the calls that actually need them.
Emergencies skip the queueMark a call urgent and Sophiie skips the queue. The on-call tech rings first, the team gets a heads-up text.