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Appliance repair
Appliance repair management software
Sophiie brings repair calls, schedules, job status, technician notes, customer history, invoices, quotes, and reminders together so managers are not chasing updates across tools.
Learn more about Sophiie's AI office manager.
Management software for busy repair operations
The manager needs to know what came in, who owns it, what is scheduled, what is waiting, and what needs billing or follow-up. Sophiie makes that visible.
01
Shows work from enquiry onward
Calls, chats, texts, emails, and forms can become customer records, bookings, and jobs with summaries attached.
02
Tracks job status and ownership
Repair jobs can show pending, scheduled, in progress, completed, assigned technician, notes, photos, documents, and history.
03
Keeps customer history central
Customer profiles can hold appliance details, past repairs, contact notes, invoices, messages, and reminders.
04
Connects quotes and invoices
Use Sophiie to create branded quotes and invoices, track status, follow up pending quotes, and sync invoices to Xero when connected.
05
Supports mobile updates
Technicians can check schedules, use voice notes, review customer records, and update jobs from the Sophiie mobile app.
How it works
Set up Sophiie once, then let the work flow
Set up services and job statuses
Define appliance categories, repair types, technician roles, statuses, follow-up rules, and invoice settings.
Connect customer channels
Let Sophiie capture calls, emails, texts, chats, and forms so every enquiry starts in the same workflow.
Manage active work
Track schedules, assignments, notes, reminders, quotes, invoices, and customer communication throughout each repair.
Review the business queue
Use job and customer history to see what is booked, waiting, overdue, or ready for follow-up.
Management is hard when the repair queue is invisible
A manager can lose time asking which calls were booked, which technician has the job, whether the customer replied, and what still needs invoicing. That is not management; it is chasing fragments.
Sophiie helps create one working queue. Enquiries, jobs, status, customer history, notes, quotes, invoices, reminders, and mobile updates can stay connected from first call to final follow-up.
The manager needs exceptions, not noise
When Sophiie keeps routine details organised, the manager can focus on the work that needs judgement: urgent breakdowns, uncertain scope, parts delays, customer concerns, and overdue payments.
Other businesses we serve
Whichever trade you're in, learn more about Sophiie's software for tradies.
Electricians
Calls, quotes and scheduling on autopilot.
Plumbers
Emergency and routine calls, handled 24/7.
HVAC
Service calls and installs booked for you.
Landscapers
Quotes and site visits locked in fast.
Carpenters
Inquiries and jobs booked while you build.
Cleaners
Recurring and one-off bookings, all handled.
Fire services
Compliance visits and callouts, booked for you.
Flooring
Quotes and installs booked while you lay.
Painters
Quotes and bookings sorted while you paint.
Handymen
Every small job captured and scheduled.
Plasterers
Inquiries answered while you're on the trowel.
Pool care
Regular services and callouts, scheduled.
Fencing
Site visits and quotes locked in fast.
Concreters
Pour dates and quotes, no phone tag.
Roofers
Urgent leak calls answered around the clock.
Bricklayers
Quotes and schedules handled between lays.
Arborists
Tree work quoted and booked while you climb.
Builders
Calls and job admin handled at every stage.
Frequently asked questions
Managers can track calls, customer records, jobs, schedules, assignments, status, notes, reminders, quotes, invoices, and communication.
Yes. Manager view can show technician ownership, visit timing, notes, current status, and recent updates.
Yes. Sophiie invoicing can track invoice status and automate overdue reminders, with Xero sync when connected.
Yes. Supported connections include ServiceM8 and Simpro for job flow, Google Calendar for appointments, Gmail and Outlook for email, Xero for invoices, and Zapier for custom paths.
No. Sophiie manages AI receptionist and office workflows. Some teams may keep specialist tools alongside it.
Manage appliance repair work with one queue
Use Sophiie to keep enquiries, jobs, technicians, customers, quotes, invoices, and reminders connected.