Can Sophiie manage multiple technicians?

Yes. Manager view can show technician ownership, visit timing, notes, current status, and recent updates.

Can it show unpaid invoices?

Yes. Sophiie invoicing can track invoice status and automate overdue reminders, with Xero sync when connected.

Can it integrate with other systems?

Yes. Supported connections include ServiceM8 and Simpro for job flow, Google Calendar for appointments, Gmail and Outlook for email, Xero for invoices, and Zapier for custom paths.

Does it replace every field service tool?

No. Sophiie manages AI receptionist and office workflows. Some teams may keep specialist tools alongside it.

AI office manager

Appliance repair management software

Sophiie brings repair calls, schedules, job status, technician notes, customer history, invoices, quotes, and reminders together so managers are not chasing updates across tools.

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Missed call from Sarah ChenNew booking confirmed for 1pmVoicemail transcribedWebsite form: bathroom downlightsInvoice #1042 marked paidDeposit received from Amy WuText reply sent to Toby Mercer

Quote request: switchboard upgradeText: are you free Thursday?After-hours call answeredFollow-up sent to Raj PatelCallback scheduled for 9amMissed call returned in 30sAppointment reminder sent

Emma Davies: power out in kitchenNew job card createdMarco Reyes: needs a quoteReminder sent to Tom BradleyPriya Sharma: hot water faultQuote approved: $2,400Review request sent to Dana Lee

Shows work from enquiry onward

Calls, chats, texts, emails, and forms can become customer records, bookings, and jobs with summaries attached.

Australian tradesperson in hi-vis taking a phone call beside a brick wall

Tracks job status and ownership

Repair jobs can show pending, scheduled, in progress, completed, assigned technician, notes, photos, documents, and history.

Australian tradesperson leaning against a ute answering a phone call on site

Keeps customer history central

Customer profiles can hold appliance details, past repairs, contact notes, invoices, messages, and reminders.

Australian tradesperson standing in a doorway reading a message on a phone

Connects quotes and invoices

Use Sophiie to create branded quotes and invoices, track status, follow up pending quotes, and sync invoices to Xero when connected.

Australian tradesperson in a hi-vis shirt on a phone call outside a brick house

Supports mobile updates

Technicians can check schedules, use voice notes, review customer records, and update jobs from the Sophiie mobile app.

Australian tradesperson with a tool belt standing in a doorway taking a phone call

How it works

Set up Sophiie once, then let the work flow

Set up services and job statuses
Define appliance categories, repair types, technician roles, statuses, follow-up rules, and invoice settings.
Connect customer channels
Let Sophiie capture calls, emails, texts, chats, and forms so every enquiry starts in the same workflow.
Manage active work
Track schedules, assignments, notes, reminders, quotes, invoices, and customer communication throughout each repair.
Review the business queue
Use job and customer history to see what is booked, waiting, overdue, or ready for follow-up.

Management is hard when the repair queue is invisible

A manager can lose time asking which calls were booked, which technician has the job, whether the customer replied, and what still needs invoicing. That is not management; it is chasing fragments.

Sophiie helps create one working queue. Enquiries, jobs, status, customer history, notes, quotes, invoices, reminders, and mobile updates can stay connected from first call to final follow-up.

The manager needs exceptions, not noise

When Sophiie keeps routine details organised, the manager can focus on the work that needs judgement: urgent breakdowns, uncertain scope, parts delays, customer concerns, and overdue payments.