24/7 AI Virtual Receptionist for Fire Protection

Run fire protection operations with confidence. Sophiie answers day and night, routes urgent faults to on-call techs, books inspections and service windows, and keeps client/site details and conversations in one place. Customers get branded confirmations and reminders, helping you stay responsive while maintaining clear, audit-ready records.

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“I have been nothing if not super impressed with everything about this. The product itself is amazing and really easy to set up, and the support is fantastic as well. Very much loving Sophiie at the moment!”

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The smarter mix:  
AI that streamlines fire service ops

Compliance and callouts need speed and clarity. Sophiie fields after-hours faults so you never miss a call, books inspection windows to auto schedule jobs, and centralises site details, assets and comms so you can manage jobs and clients in one place. When work is signed off, Sophiie send invoices instead of you, cutting admin while keeping records audit-ready.

AI Scheduling for Fire Services

Sophiie checks your calendar to deliver best service in emergency situations. Don’t worry if the team is on the go and can’t schedule appointment, Sophiie will do that for you. Stay focused on your mission.

24/7 Emergency Calls Management

Capture every emergency call: Sophiie answers 24/7, collects initial details and books follow-ups straight into your calendar. That’s crucial as Australians increasingly prefer mobile/app channels over landlines; see ACMA’s Communications in Australia findings.

Smart Office Manager with Built-In Oversight

Sophiie logs every step of the workflow, ensuring details are never lost. The platform adheres to Safe Work Australia guidance requiring accurate, consolidated records for compliance and transparency.

Never Miss an After-Hours Enquiry

Stop losing business at 5 PM. Sophiie’s AI Chatbot manages all website traffic outside of office hours, collecting critical job details and scheduling appointments for the next business day.

AI Client Communication for Fire Services

Quotes, invoices and reminders go out automatically through SMS and email. Replies sync back to the right job file, aligning with Australia’s messaging-first communication trends.

Customise AI Responses for Your Clients

Tailor the language and tone of the AI to suit your client demographic (residential homeowners vs. commercial property managers). The Train Sophiie feature enables a bespoke communication style for maximum satisfaction.

How It Works

Sophiie makes it easy to run your electrical business without missing a beat. Here’s how:

STEP 1

Train Sophiie

Add your services, pricing, and regions so she understands your business.

STEP 2

Connect Your Tools

Sync calendars, Xero, ServiceM8, or other apps via Zapier or API.

STEP 3

Forward Calls & Messages

Route calls to Sophiie and embed web chat or forms on your site.

STEP 4

Automate Your Workflow

Bookings, quotes, invoices, and reminders all run seamlessly in sync.

Other Businesses We Serve

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Frequently asked questions

Find quick answers to common questions about how Sophiie AI works

How does pricing for Sophiie work for my trade business?

We offer simple, transparent plans with monthly billing. Pricing scales by usage and seats so you only pay for what they need. Our goal is to ensure Sophiie is a profitable tool for managing calls, jobs and messagings bookings.

What is the process to integrate Sophiie with current system and start auto-booking jobs?

The process is fast. Sign up, connect your existing calendar (Google/Outlook) and accounting software (like Xero), add your specific services and rates, import client contacts, and then switch on the AI to handle phone answering and booking. Most teams go live the same day, and we provide comprehensive in-app guidance for setup.

Will Sophiie sync with our current calendar to manage scheduling and avoid clashes?

Yes. Two-way calendar sync (Google Calendar/Outlook) keeps your crew scheduling accurate, and Zapier integration can support other data synchronisation.

Can Sophiie integrate with our existing CRM or lead management system?

Yes. You can use Zapier or API access to push new contacts, deals, and activities directly to your existing CRM or tree inventory software.

Is 24/7 after-hours phone answering included?

Yes. Sophiie's AI phone answering runs all day and night, specifically capturing all urgent calls. We include emergency routing to on-call staff, plus transcripts and recordings are stored for audit and compliance.

Can Sophiie book jobs directly into our team calendar?

Yes. Sophiie syncs with Google Calendar, Outlook, and popular field service software like ServiceM8. Availability is checked instantly to avoid double-bookings.

Work Smarter, Not Harder with Sophiie

Sophiie is built to support the trades industry, giving you the freedom to focus on your craft while she handles the admin. From the first customer call to the final job summary, Sophiie ensures your business runs like a well-oiled machine.

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