Junk removal software

Turning a rubbish removal enquiry into a booked pickup

A message that says "junk to go, Saturday" tells your team almost nothing. Truck space, access, weight and disposal limits decide whether the job can be booked at all, and a quote built on a one-line message is a guess.

From enquiry to pickup

1. Answer. Forward missed or overflow calls to Sophiie while your crews are loading the truck, or have her answer first. Website chat, texts and emails about clear-outs join the same workflow.
2. Capture. Sophiie asks for the item list, estimated volume, stairs or lift access, parking, the suburb and photos where your process needs them.
3. Sort. Straightforward loads can be quoted from your service list. Deadlines and unusual loads are flagged and follow your escalation rules.
4. Hand off. Whoever returns the call sees the summary, the item list and the next action on the dashboard, so the callback starts with the load already described.
5. Book and confirm. The pickup window goes into the calendar with the load notes, access instructions and assigned crew attached.

Example: a clear-out before settlement

For example, a rubbish removal business might get a call from a seller who needs a house emptied before settlement on Friday. Sophiie records the item list, rough volume, stairs, parking and the deadline, marks the enquiry urgent and follows the escalation path you set. If whoever runs the trucks wants these calls live, Sophiie can put the seller through after briefing them on the deadline and the load. Your team decides whether a crew and truck can make the date. Sophiie doesn't promise one.

Example: a garage clean-out quoted from photos

A homeowner wants a garage cleared and sends photos. Sophiie collects the photos, item types, heavy items and access notes, and routine loads can be quoted from your service list using the line items you already charge, like truck space, labour, disposal fees, stairs and travel. Anything involving hazardous material, asbestos concerns or unclear volume is kept for a human decision with the details already collected. Sophiie helps send the quote by email or text and follows up while the homeowner decides.

When the customer accepts, the job moves into a pickup window with the load description, access instructions and assigned crew visible. If you want a human check before anything is hard booked, bookings can wait as pending for your office. If the customer needs to move the day, the latest plan stays on the job.

Repeat work

Real estate agents and builders call again. The customer record keeps their past jobs, notes, conversations and reminders together, so the office can see what was collected from which site last time.

After the pickup

The job record keeps completion details, photos and status with the job. Sophiie then helps turn the load, labour and disposal lines into an invoice draft, and overdue invoices get follow-up on the timing you set. It works alongside your accounting software.

What stays with your crew

Sophiie handles intake, quotes from your price list, bookings and follow-up. She doesn't decide whether material is hazardous or work out load sizes and truck routes. Disposal rules, crew decisions and any change to price or scope stay with your team, and she doesn't replace your telematics or disposal systems.