Can customers send photos?

Yes. Sophiie's webform workflow can capture photos or files so your team can review context before responding.

Can it follow up estimates?

Yes. Sophiie can help send SMS or email follow-ups and keep estimate status visible in the customer timeline.

Can it book the inspection?

Yes. Sophiie can capture the details and move the customer toward confirmed or pending inspection bookings.

AI office manager

Mold remediation estimate software

Capture moisture context, access notes, photos, and urgency first.

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Missed call from Sarah ChenNew booking confirmed for 1pmVoicemail transcribedWebsite form: bathroom downlightsInvoice #1042 marked paidDeposit received from Amy WuText reply sent to Toby Mercer

Quote request: switchboard upgradeText: are you free Thursday?After-hours call answeredFollow-up sent to Raj PatelCallback scheduled for 9amMissed call returned in 30sAppointment reminder sent

Emma Davies: power out in kitchenNew job card createdMarco Reyes: needs a quoteReminder sent to Tom BradleyPriya Sharma: hot water faultQuote approved: $2,400Review request sent to Dana Lee

Inspection-ready intake

Ask about visible mold, water source, affected rooms, recent leaks, occupants, access, and urgency before scheduling.

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Photo and file capture

Use Sophiie's webform workflow to collect photos or documents that help the team understand the site before visiting.

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Quote from trained services

Sophiie can help prepare estimates from your service list, scope notes, and pricing rules after the team has enough detail.

Australian tradesperson leaning against a ute answering a phone call on site

Estimate follow-up

Pending remediation estimates can receive timely SMS or email follow-up, with status tracked in the customer profile.

Australian tradesperson in hi-vis taking a phone call beside a brick wall

Job history for repeat issues

Store prior calls, notes, moisture-source context, inspection appointments, and customer communications together.

Australian tradesperson in a hi-vis shirt on a phone call outside a brick house

How it works

Set up Sophiie once, then let the work flow

Train intake questions
Define what Sophiie should ask before an inspection or estimate, including affected area, water source, access, and photos.
Capture the site context
Sophiie records call details, webform files, contact information, property notes, and preferred inspection times.
Prepare or review the estimate
Straightforward service-list estimates can move faster, while uncertain scope can be flagged for human review.
Follow up until approved or closed
Quote status, customer replies, reminders, and next actions stay visible in the CRM.

Mold estimates start with uncertainty

Mold remediation enquiries often begin with incomplete information. A customer may know there is staining behind a cabinet, a musty smell after a leak, or visible growth in a bathroom, but not the cause or scope.

Sophiie helps organise that uncertainty. She collects the affected area, water source, timing, property details, access notes, and photos where useful before the estimate conversation progresses.

Estimate speed without unsafe shortcuts

The goal is not to have AI diagnose a hazard or promise a scope it cannot verify. Sophiie works from your trained services and rules, captures information for the team, and flags unclear work for review.

When the estimate can be prepared, Sophiie helps send it and track the status. When the scope is uncertain, the customer record still contains the context your estimator needs.

Follow-up matters in remediation

Customers may be comparing providers, waiting on property managers, or coordinating with insurers. Sophiie keeps estimate status, reminders, messages, and call history attached to the customer so approved work is less likely to stall.