Can it answer leads after hours?

Yes. Sophiie can answer calls, chats, texts, emails, and forms outside office hours depending on your setup.

Can it book qualified leads?

Yes. When availability and intake rules are satisfied, Sophiie can create the booking path instead of leaving the lead as a callback.

Can it follow up unbooked leads?

Yes. Sophiie can use CRM reminders, SMS, and email workflows to keep unbooked leads from going cold.

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Pest control leads

Answer, qualify, book, and follow up across every enquiry channel.

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Missed call from Sarah ChenNew booking confirmed for 1pmVoicemail transcribedWebsite form: bathroom downlightsInvoice #1042 marked paidDeposit received from Amy WuText reply sent to Toby Mercer

Quote request: switchboard upgradeText: are you free Thursday?After-hours call answeredFollow-up sent to Raj PatelCallback scheduled for 9amMissed call returned in 30sAppointment reminder sent

Emma Davies: power out in kitchenNew job card createdMarco Reyes: needs a quoteReminder sent to Tom BradleyPriya Sharma: hot water faultQuote approved: $2,400Review request sent to Dana Lee

Immediate call answering

Sophiie can answer 24/7 so high-intent pest leads do not sit in voicemail.

Australian tradesperson with a tool belt standing in a doorway taking a phone call

Pest issue qualification

Ask what the customer is seeing, where it is happening, how urgent it feels, and whether photos are available.

Australian tradesperson crouching by a glass door using a phone on speaker

Webform and chatbot capture

Website visitors can submit structured details or chat with Sophiie while your team is offline.

Australian tradesperson sitting in a ute taking a phone call

Booking-ready handoff

Sophiie can create bookings, transfer urgent calls, or schedule callbacks according to your rules.

Australian tradesperson leaning against a ute answering a phone call on site

Follow-up reminders

Use CRM reminders, SMS, and email to follow up quotes, missed callbacks, and repeat-service opportunities.

Australian tradesperson in hi-vis taking a phone call beside a brick wall

How it works

Set up Sophiie once, then let the work flow

Train Sophiie on lead intake
Add pest categories, service areas, urgent rules, booking requirements, and common customer questions.
Capture the lead anywhere
Calls, texts, forms, emails, and chats can create a customer timeline with the issue attached.
Move to the right next step
Sophiie can book, transfer, request photos, send a follow-up, or flag the lead for review.
Track until resolved
Lead status, quote status, reminders, bookings, and communications stay visible in the CRM.

Pest leads are perishable

When a homeowner sees termites, hears rodents, or finds a wasp nest, they usually want a fast answer. If the first business does not respond, the customer keeps calling.

Sophiie is built for that response window. She answers, asks pest-specific questions, captures contact details, and moves the lead toward booking, transfer, photo submission, or follow-up.

Lead capture across the places customers actually contact you

Some customers call. Others text photos, fill out a form, start a website chat, or email after hours. Sophiie can bring those channels into one customer timeline so the team does not have to reconcile five inboxes.

Each lead can include pest type, property details, urgency, photos, preferred times, messages, and next action.

The follow-up is where more leads are won

Not every lead books immediately. Sophiie helps track pending quotes, missed callbacks, recurring opportunities, and unbooked enquiries. SMS, email, and reminders keep the lead alive without turning follow-up into another manual list.