Pressure washing software for enquiries, jobs, and billing

From first enquiry to a booked pressure washing job

Pressure washing enquiries rarely arrive complete. A caller says "driveway" and leaves out the oil stains, the steep slope, the missing outdoor tap and the open home on Saturday. Sophiie's job is to collect those details before anyone prices the work.

Two jobs that need different handling

A pre-sale clean with a fixed date. For example, a pressure washing business might take a call from a seller who needs the driveway and house front cleaned before an open home. Sophiie asks your intake questions: surface type, approximate area, stain type, water access and the deadline. A pre-sale clean is one of the conditions you can mark as urgent, so the enquiry is flagged and follows your escalation rules. If those rules say the owner takes these calls, Sophiie can put the caller through and brief the owner before connecting, so the seller does not have to repeat the details.

A repeat strata or commercial clean. A strata manager who wants the car park and bin area cleaned every quarter needs a different path. Sophiie records the site address, the access window, who approves the work and any photos the manager sends, then keeps them on the customer record so the next visit starts from the same notes. Routine work can be quoted from your service list, and the quote goes out by SMS or email with its approval status visible. Repeat service reminders stay visible, so the next clean is not left to memory.

What happens after the enquiry

1. The enquiry arrives by phone, website chat, text or email and lands in one workflow.
2. Sophiie asks for the surface, size, staining, water access, site access and timing. Customers can send photos, and they stay with the record.
3. Before anyone calls back or assigns a crew, the dashboard shows the call summary, transcript, recording and the surface notes the customer gave.
4. Sophiie prepares the pressure washing estimate from your service list and pricing inputs. Your team reviews the pricing before it is sent.
5. Sophiie helps send the estimate by SMS or email and follows up while the owner or strata manager decides.
6. An accepted estimate becomes a scheduled job with the scope and customer notes attached. You decide whether new bookings are pending or confirmed.
7. The job record carries photos, access notes and the assigned team member to the site. When the work is done, Sophiie helps turn those details into an invoice draft.

When rain or an access problem changes the day, Sophiie's scheduling tools support rescheduling and customer messaging, and the reschedule request stays tied to the original customer and job.

Where Sophiie stops

Sophiie does not measure a roof or a driveway from photos. She does not decide what pressure, nozzle or chemical a surface can take, and she does not promise a customer that a stain will come out. Those calls belong to the person who has seen the surface.

What Sophiie does is collect what the customer says, keep the photos with the record and send anything that needs judgement to the person your rules name: a delicate surface, a slip hazard, a job at height or an unusual access problem. Quotes follow the prices and rules you load. A job that does not fit them goes to your team for review instead of getting a guessed price.