Can I manage repeat appliance customers?

Yes. Profiles can show repair history, appliance notes, communication, and future reminders.

Can Sophiie help keep customers updated?

Yes. Sophiie supports texts, emails, confirmations, reminders, and call summaries so updates are easier to manage.

Can technicians see customer notes?

Yes. Job records and mobile workflows can show customer details, notes, schedule, and history.

Does it store payment information?

Sophiie tracks invoices and payment status through invoicing workflows, but sensitive payment processing depends on your connected payment and accounting setup.

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Appliance repair customer management software

Sophiie keeps customer profiles, appliance details, repair conversations, job history, invoices, and follow-ups together so every repeat call starts with context.

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Appliance Repair Customer Management Software

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Missed call from Sarah ChenNew booking confirmed for 1pmVoicemail transcribedWebsite form: bathroom downlightsInvoice #1042 marked paidDeposit received from Amy WuText reply sent to Toby Mercer

Quote request: switchboard upgradeText: are you free Thursday?After-hours call answeredFollow-up sent to Raj PatelCallback scheduled for 9amMissed call returned in 30sAppointment reminder sent

Emma Davies: power out in kitchenNew job card createdMarco Reyes: needs a quoteReminder sent to Tom BradleyPriya Sharma: hot water faultQuote approved: $2,400Review request sent to Dana Lee

Builds complete customer profiles

Store contact details, property access, preferred communication, appliance notes, job history, and reminders.

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Centralises customer communication

Calls, emails, texts, chatbot transcripts, and summaries can sit with the customer instead of across disconnected inboxes.

Australian tradesperson in a hi-vis shirt on a phone call outside a brick house

Connects bookings to the customer

Upcoming and past repair visits stay visible, including schedule, status, assigned technician, notes, and attachments.

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Supports quote and invoice follow-up

Track pending quotes, sent invoices, overdue reminders, and customer questions from the same customer record.

Australian tradesperson crouching in a doorway on site using a smartphone

Helps repeat service feel personal

Notes about appliance age, recurring faults, access instructions, and preferred times help the next booking feel less like a cold start.

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How it works

Set up Sophiie once, then let the work flow

Create the customer profile
Add contact details, appliance information, property notes, and preferred communication channels.
Attach every interaction
Let Sophiie record calls, messages, emails, bookings, and job updates against the customer.
Manage active repair work
Use status, assignments, notes, reminders, quotes, and invoices to keep the customer informed.
Use history for repeat enquiries
When the customer returns, review past jobs, appliance details, invoices, and notes before booking again.

Customer management matters most after the first visit

A one-off repair still creates history: model details, fault notes, parts discussed, access instructions, invoice status, and whether the issue might return. Losing that history makes the next call slower.

Sophiie keeps the customer story attached to the work. The office can see calls, messages, bookings, job status, invoices, notes, and reminders before responding.

Better records make better service feel simple

When a customer calls back about the same oven or fridge, Sophiie helps your team start from what is already known instead of asking every question again.