Can repair jobs include photos and notes?

Yes. Job-related photos, documents, notes, and history can be stored in the job record.

Can Sophiie track return visits for parts?

You can use job status, notes, and reminders for parts-related follow-up. Sophiie does not replace supplier ordering or inventory systems.

Can it invoice appliance repairs?

Yes. Sophiie supports branded invoices, line items, tax settings, Voice Invoicing, Xero sync, payment status, and automated email reminders.

AI office manager

AI jobs manager for appliance repair specialists

Every fridge, washer, dryer, and oven repair needs the right model details, part notes, schedule, and follow-up. Sophiie keeps them together.

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AI Jobs Manager for Appliance Repair Specialists

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Missed call from Sarah ChenNew booking confirmed for 1pmVoicemail transcribedWebsite form: bathroom downlightsInvoice #1042 marked paidDeposit received from Amy WuText reply sent to Toby Mercer

Quote request: switchboard upgradeText: are you free Thursday?After-hours call answeredFollow-up sent to Raj PatelCallback scheduled for 9amMissed call returned in 30sAppointment reminder sent

Emma Davies: power out in kitchenNew job card createdMarco Reyes: needs a quoteReminder sent to Tom BradleyPriya Sharma: hot water faultQuote approved: $2,400Review request sent to Dana Lee

Model and symptom capture

Sophiie can ask callers about appliance type, brand, model, fault symptoms, access, warranty notes, and preferred appointment times.

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Technician assignment and schedule

Keep the booked time, assigned technician, address, status, and customer details attached to the repair job.

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Notes, photos, and attachments

Save model plates, error codes, parts notes, diagnostic results, and documents in the job history.

Australian tradesperson in a hi-vis shirt on a phone call outside a brick house

Return-visit reminders

Set reminders when a part needs ordering, the customer needs a callback, or a second visit needs booking.

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Repair invoices and payment status

Create invoices for diagnostics, labour, parts, travel, or return visits, sync to Xero, and follow up overdue accounts.

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How it works

Set up Sophiie once, then let the work flow

Train repair intake
Add questions for appliance type, fault, model, access, photos, warranty notes, and urgency.
Book the repair job
Sophiie captures the details and helps the office schedule the technician with a useful job summary.
Track diagnosis and parts
Use status, notes, attachments, reminders, and history when a repair needs parts or a return visit.
Invoice the completed repair
Build invoice line items, sync with Xero, track payment, and send automated email reminders if needed.

Appliance repair jobs depend on small details

A repair call is not complete without the appliance type, model, fault symptoms, access, customer history, and whether parts may be needed. Missing one of those details can turn a first visit into an avoidable second visit.

Sophiie helps capture the intake and keep the job record organised before the technician arrives.

Return visits need a visible trail

When a part is ordered, a diagnostic note is added, or a customer needs a callback, the workflow should not rely on memory. Sophiie's Job Manager keeps status, notes, attachments, reminders, schedule, and history together.

That makes it easier for the office to know what is waiting and for technicians to understand what happened last time.