Can technicians use it on mobile?

Yes. The mobile app supports jobs, schedules, customers, voice notes, notifications, and invoicing workflows.

Can it capture photos and notes?

Yes. Job records can include photos, documents, notes, and voice note transcriptions.

Can it create invoices after field work?

Yes. Sophiie invoicing can create branded invoices and sync them to Xero when connected.

Does it replace specialist diagnostic tools?

No. Sophiie manages admin and job context. Appliance diagnostics stay with your technician and tools.

AI office manager

Appliance repair field service software

Sophiie helps field teams see booked jobs, appliance details, customer history, notes, status, reminders, and invoices from first call through completed repair.

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Missed call from Sarah ChenNew booking confirmed for 1pmVoicemail transcribedWebsite form: bathroom downlightsInvoice #1042 marked paidDeposit received from Amy WuText reply sent to Toby Mercer

Quote request: switchboard upgradeText: are you free Thursday?After-hours call answeredFollow-up sent to Raj PatelCallback scheduled for 9amMissed call returned in 30sAppointment reminder sent

Emma Davies: power out in kitchenNew job card createdMarco Reyes: needs a quoteReminder sent to Tom BradleyPriya Sharma: hot water faultQuote approved: $2,400Review request sent to Dana Lee

Turns enquiries into field jobs

Calls, chats, texts, emails, and forms can become repair jobs with appliance type, symptom, address, and customer notes attached.

Australian tradesperson taking a phone call while crouched beside a glass door on site

Gives technicians job context

Technicians can see timing, owner, address, history, notes, images, files, and next reminders in the job record.

Australian tradesperson on a phone call while crouched at the entry of a house

Supports voice notes in the field

Technicians can record voice notes and let Sophiie transcribe them while the repair details are fresh.

Australian tradesperson standing in a doorway reading a message on a phone

Keeps customers updated

Texts, emails, confirmations, reminders, and call summaries help the office keep customers informed before and after the visit.

Australian tradesperson crouching in a doorway on site using a smartphone

Connects repair to invoicing

After the visit, Sophiie can help create branded invoices with labour, parts, terms, GST, Xero sync, and overdue reminders.

Australian tradesperson crouching by a glass door using a phone on speaker

How it works

Set up Sophiie once, then let the work flow

Train service categories
Add appliance types, common repair questions, appointment rules, job statuses, technician roles, and invoice defaults.
Capture incoming repair work
Sophiie answers and organises enquiries from phone, website, email, text, and forms.
Manage the job in the field
Use job records, schedules, voice notes, photos, status updates, and customer history during the repair.
Close out and follow up
Send the invoice, sync to Xero where connected, and set reminders for parts, warranty, or overdue payment.

Field service quality depends on what reaches the technician

A repair visit can suffer before anyone arrives if the call details, appliance model, access notes, or previous repair history are missing. The field team then spends paid time rebuilding context.

Sophiie keeps that context attached to the job. The same record can hold the original call, schedule, assigned technician, appliance notes, customer history, photos, status, invoice, and follow-up reminder.

The field app should support work, not distract from it

With mobile schedules, voice notes, job history, and customer details, Sophiie helps technicians document what happened without waiting until the end of the day.