Can customers text details after they call?

Yes. Sophiie centralises text conversations and lets your team manage replies from the dashboard.

Can it help us respond after hours?

Yes. Sophiie can answer calls 24/7 and capture enquiry details for follow-up.

Does Sophiie calculate disposal fees automatically?

No. Sophiie organises the lead, notes, quote conversation, and reminders. Your team controls pricing and disposal decisions.

AI office manager

Junk removal CRM for photos, loads, and fast follow-up

CRM for fast quotes, access details, and repeat clean-outs.

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Junk Removal CRM for Photos, Loads, and Fast Follow-Up

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A live demo call from Sophiie. Two minutes, no sales pitch.

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Missed call from Sarah ChenNew booking confirmed for 1pmVoicemail transcribedWebsite form: bathroom downlightsInvoice #1042 marked paidDeposit received from Amy WuText reply sent to Toby Mercer

Quote request: switchboard upgradeText: are you free Thursday?After-hours call answeredFollow-up sent to Raj PatelCallback scheduled for 9amMissed call returned in 30sAppointment reminder sent

Emma Davies: power out in kitchenNew job card createdMarco Reyes: needs a quoteReminder sent to Tom BradleyPriya Sharma: hot water faultQuote approved: $2,400Review request sent to Dana Lee

Load and access notes

Keep stairs, lift access, parking, item types, and photo requests on the customer record.

Australian tradesperson sitting in a ute taking a phone call

Text and call history

Review calls and text conversations before confirming the quote or arrival window.

Australian tradesperson crouching by a glass door using a phone on speaker

Quick follow-up reminders

Set prompts for photo requests, quote approval, booking confirmation, and repeat clean-out check-ins.

Australian tradesperson with a tool belt standing in a doorway taking a phone call

Job history for repeat removals

See previous removal work, customer preferences, and site notes when a client calls again.

Smiling Australian tradesperson speaking on a phone while fitting a sliding window

Dashboard contact tools

Call, text, or email customers from Sophiie when load details or arrival windows need confirming.

Australian tradesperson standing in a doorway reading a message on a phone

How it works

Set up Sophiie once, then let the work flow

Train Sophiie on your removal rules
Add accepted items, service areas, booking windows, and details needed to qualify a removal lead.
Capture the enquiry fast
Sophiie records customer details, location, load description, access notes, timing, and any photo follow-up needed.
Keep updates on the customer timeline
Add revised load details, booking notes, reminders, and completion history as the job changes.
Follow up after the job
Use customer history for reviews, repeat clean-outs, commercial work, or referral conversations.

Why junk removal teams need more than a generic CRM

Junk removal leads move quickly. Customers want a price, a time window, and confidence that your team understands stairs, lift access, load size, and disposal limits. A garage clean-out might start with a call, continue with photos by text, then change when the customer adds mattresses or green waste.

How Sophiie keeps the customer record useful

Sophiie keeps the conversation and job notes together so dispatch and follow-up stay clear. Your team can record load type, access, stairs, parking, photos needed, and items that may need special handling, track callbacks for customers comparing quotes or waiting on strata access, and keep completed jobs visible for repeat clean-outs, estate work, or commercial removals.

Where Sophiie fits into junk removal teams admin

For junk removal teams, Sophiie combines customer CRM, AI phone answering, text and email management, scheduling, job manager records, reminders, and business training around the way enquiries actually arrive. In that junk removal business workflow, the first conversation, the job context, and the next follow-up stay attached to the customer instead of being split between phones, inboxes, and notebooks.