Can planned rekey jobs be scheduled too?

Yes. Planned locksmith appointments can be booked and managed alongside urgent call-outs.

Can technician notes stay with the job?

Yes. Notes, attachments, status updates, and job history can stay attached to the record.

Does Sophiie decide which lock work is safe to perform?

No. Sophiie organises information and scheduling. The locksmith remains responsible for identity checks, safety, and technical decisions.

AI office manager

Job management software for locksmiths

Capture lockouts, rekeys, hardware installs, access notes, technician assignment, and job history.

Try free Speak to Sophiie

Speak to Sophiie

A live demo call from Sophiie. Two minutes, no sales pitch.

First Name *

Last Name *

Email *

Phone *

Industry *

Sophiie needs this contact information to contact you about our products and services. Unsubscribe at any time.

Missed call from Sarah ChenNew booking confirmed for 1pmVoicemail transcribedWebsite form: bathroom downlightsInvoice #1042 marked paidDeposit received from Amy WuText reply sent to Toby Mercer

Quote request: switchboard upgradeText: are you free Thursday?After-hours call answeredFollow-up sent to Raj PatelCallback scheduled for 9amMissed call returned in 30sAppointment reminder sent

Emma Davies: power out in kitchenNew job card createdMarco Reyes: needs a quoteReminder sent to Tom BradleyPriya Sharma: hot water faultQuote approved: $2,400Review request sent to Dana Lee

Job intake for call-out details

Capture lockouts, rekeys, hardware installs, access notes, technician assignment, and job history; Sophiie uses that context to build the first job record instead of another loose message.

Australian tradesperson taking a phone call while crouched beside a glass door on site

Scheduling around emergency calls, rekeys, and hardware appointments

For locksmiths, Sophiie keeps scheduling decisions tied to emergency calls, rekeys, and hardware appointments; availability, job type, and assigned people stay visible before work starts.

Australian tradesperson on a phone call while crouched at the entry of a house

Status updates for customers waiting outside or property managers coordinating access

A locksmith status can show whether a call-out is urgent, booked, assigned, waiting on parts, or complete.

Smiling Australian tradesperson speaking on a phone while fitting a sliding window

Records for lock type, access notes, photos, and customer history

Keep notes, attachments, communication, and job history together so the next locksmith is not starting cold.

Australian tradesperson with a tool belt standing in a doorway taking a phone call

Reminders after the first enquiry

Use reminders around "record status, notes, and follow-up actions" so follow-ups match how locksmiths actually finish the work.

Australian tradesperson crouching by a glass door using a phone on speaker

How it works

Set up Sophiie once, then let the work flow

Set service types, hours, and technician coverage
Use this step to define how locksmiths should capture locksmith details before the first job or follow-up reaches the team.
Capture urgency, address, and lock details
At this stage, Sophiie keeps the information behind "Capture urgency, address, and lock details" attached to the customer, quote, booking, or job record.
Assign the right technician or appointment slot
This step turns urgency, address, lock type, and access notes into a technician dispatch, booked appointment, or follow-up note, so the team is not making decisions from a loose message.
Record status, notes, and follow-up actions
Use status, history, notes, and reminders so "Record status, notes, and follow-up actions" remains visible after the first conversation, even when timing changes.

Why locksmith jobs need more than a calendar

A locksmith call can be a genuine lockout, a rekey after settlement, a failed latch, or a commercial hardware job. The first few details decide urgency, technician, and parts. If the note is incomplete, the wrong person can be sent to the wrong type of job.

Sophiie captures caller details, address, job type, urgency, access notes, scheduled time, technician assignment, and status. Planned work can be booked cleanly while emergency calls are still recorded with enough information for the technician to act.

What Sophiie keeps connected for locksmith

In urgent lockouts and planned rekey jobs, Sophiie connects call answering, customer history, booking support, reminders, and job records so the technician sees urgency, address, and lock details quickly. Job Management Software for Locksmiths makes operational details easier to find when the next decision is due.

That matters when an after-hours lockout sits beside tomorrow morning rekey appointments.

A clearer day for locksmiths

On a locksmith diary split between emergencies and booked hardware work, the team can see status, customers can receive timely updates, and future visits start from a record instead of a guess.