Can I assign jobs to staff or crews?

Yes. Sophiie can keep assigned people visible on the plumbing job record so everyone knows who owns the next step.

Can the team add photos and notes?

Yes. Job photos, access notes, documents, and updates can be attached so the record is useful in the field and office for plumbing work.

Does it replace my trade software?

Sophiie is designed to organise customer communication and job workflow. Where integrations are part of your setup, it can work alongside the systems you already use for plumbing work.

Can customers get job updates?

Yes. Sophiie can help send updates, reminders, and status messages so plumbing customers are not left wondering what happens next.

Plumbers

Jobs manager for plumbers

Sophiie turns a blocked drain, leaking pipe, hot water failure, or strata maintenance request into organised job records with status, schedule, notes, reminders, and customer context in one place.

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Plumber fixing a burst pipe under a kitchen sink

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Missed call from Sarah ChenNew booking confirmed for 1pmVoicemail transcribedWebsite form: bathroom downlightsInvoice #1042 marked paidDeposit received from Amy WuText reply sent to Toby Mercer

Quote request: switchboard upgradeText: are you free Thursday?After-hours call answeredFollow-up sent to Raj PatelCallback scheduled for 9amMissed call returned in 30sAppointment reminder sent

Emma Davies: power out in kitchenNew job card createdMarco Reyes: needs a quoteReminder sent to Tom BradleyPriya Sharma: hot water faultQuote approved: $2,400Review request sent to Dana Lee

Turns blocked drain enquiries into complete job records

A blocked drain or hot water replacement can carry customer details, site notes, required work, and timing from the first conversation.

Australian plumber repairing a sink pipe with a wrench while taking a phone call

Tracks plumbing status across the day

Plumbing teams can use pending, scheduled, in progress, completed, or your own workflow labels so office and field staff can see where each job stands.

Australian tradesperson with a tool belt standing in a doorway taking a phone call

Assigns the right plumber or crew

Keep the plumber, address, schedule, and job requirements together so work is not reallocated by memory at the end of the day.

Australian tradesperson leaning against a ute answering a phone call on site

Stores notes, photos, and access details

Attach photos, documents, gate codes, material notes, and customer requests to the plumbing job record before anyone arrives on site.

Australian tradesperson sitting in a ute taking a phone call

Sets reminders for follow-up

Callbacks, quote checks, return visits, and completion notes can be tracked without leaving the plumbing team in a notebook or personal phone.

Australian tradesperson taking a phone call while crouched beside a glass door on site

How it works

Set up Sophiie once, then let the work flow

Set up statuses, team, and job types
Match Sophiie to how your plumbing team tracks tap repair, toilet replacement, fixture install, or maintenance visit, urgent work, and follow-ups.
Create jobs from enquiries
Calls, emails, chats, texts, or manual entries can become plumbing job records with customer and site context attached.
Update the record as work moves
Add status changes, schedule notes, photos, documents, and reminders while the job is active for plumbing work.
Use the history for callbacks and billing
The completed plumbing job record keeps the context needed for quotes, invoices, customer updates, and future work.

Plumbing work needs fast triage and clear next steps

A burst pipe, blocked drain, hot water failure, or strata maintenance request can change priority quickly. The job record needs the address, affected fixture, access notes, urgency, photos, approving contact, and whether the customer has already shut off water or requested a callback.

Sophiie keeps plumbing job details, schedule, status, assigned staff, notes, photos, attachments, and customer history together. Office and field teams can see whether a plumber is allocated, whether parts are needed, and what update was promised.

Separate emergency work from routine maintenance

Use statuses and reminders for emergency attendance, quote approval, return visits, hot water replacement, strata sign-off, and completion messages. The Jobs Manager helps the team move each plumbing job from first enquiry to finished work without losing the thread.

Services & features