Can customers send photos?

Yes. Sophiie's webform workflow can capture photos or files so your team has more context before scheduling or quoting.

Can it ask for appliance model numbers?

Yes. You can train Sophiie to ask for brand, model, appliance type, symptoms, and other details your team needs.

Can Sophiie manage invoices?

Sophiie's invoicing workflow can generate invoices, track status, send reminders, and sync invoices with Xero.

AI office manager

Mobile appliance repair software

Know the appliance, symptom, location, and customer before the visit.

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Missed call from Sarah ChenNew booking confirmed for 1pmVoicemail transcribedWebsite form: bathroom downlightsInvoice #1042 marked paidDeposit received from Amy WuText reply sent to Toby Mercer

Quote request: switchboard upgradeText: are you free Thursday?After-hours call answeredFollow-up sent to Raj PatelCallback scheduled for 9amMissed call returned in 30sAppointment reminder sent

Emma Davies: power out in kitchenNew job card createdMarco Reyes: needs a quoteReminder sent to Tom BradleyPriya Sharma: hot water faultQuote approved: $2,400Review request sent to Dana Lee

Make and model capture

Sophiie can ask for the appliance type, brand, model, age, fault symptom, and whether the customer can send a photo.

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Calendar-aware booking

Book repair visits or queue them for review based on availability, service area, and the type of appliance problem.

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Technician-ready notes

Job records can include call summaries, customer history, access instructions, photos, and promised follow-ups.

Australian tradesperson crouching in a doorway on site using a smartphone

Quote and estimate support

Sophiie can help send service-call estimates or repair quotes from your trained service list, then follow up pending approvals.

Australian tradesperson taking a phone call while crouched beside a glass door on site

Invoices after completion

Use Sophiie's invoicing workflow to create invoices, track payment status, send reminders, and sync with Xero.

Australian tradesperson in a hi-vis shirt on a phone call outside a brick house

How it works

Set up Sophiie once, then let the work flow

Train appliance categories
Add the appliances you service, service areas, questions to ask, booking rules, and pricing notes.
Capture details on the first contact
Sophiie records appliance type, model, symptoms, access, warranty notes if relevant, and preferred visit times.
Schedule or review
Straightforward repairs can move toward booking, while unclear faults can be flagged before a technician is assigned.
Keep the customer updated
Send confirmations, reminders, quote follow-ups, and invoice updates from the same customer timeline.

Mobile repairs need better intake than 'it stopped working'

Appliance repair calls often arrive with incomplete information. A fridge is not cooling, a washer is leaking, an oven will not heat, or a dishwasher is throwing an error code. Without model and symptom details, the technician may arrive underprepared.

Sophiie can structure that intake before the visit is booked. She asks for the appliance type, brand, model, symptom, location, access notes, and preferred time, then stores it in the customer record.

The mobile team gets context without extra admin

Because appliance repair is field-based, notes can easily get lost between the call and the job. Sophiie's job manager and CRM help keep call summaries, photos, access details, quote status, reminders, and invoices attached to the customer.

If a customer calls back about a part, a return visit, or a previous fault, the office does not have to rebuild the story from memory.

Clearer communication after the visit

Quotes, follow-ups, appointment reminders, and invoices can all move through Sophiie. That keeps the repair workflow professional without claiming to replace the technical diagnosis your technicians provide.