Can customers send photos for estimates?

Yes. Sophiie's webform workflow can collect photos or files and place them with the enquiry.

Can it follow up estimates?

Yes. Sophiie can send follow-up messages by SMS or email and keep status visible in the CRM.

Can approved estimates become bookings?

Yes. Once approved, Sophiie can help move the work into a booking workflow.

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Pest control estimates

Pest type, property context, photos, and follow-up all connected.

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Missed call from Sarah ChenNew booking confirmed for 1pmVoicemail transcribedWebsite form: bathroom downlightsInvoice #1042 marked paidDeposit received from Amy WuText reply sent to Toby Mercer

Quote request: switchboard upgradeText: are you free Thursday?After-hours call answeredFollow-up sent to Raj PatelCallback scheduled for 9amMissed call returned in 30sAppointment reminder sent

Emma Davies: power out in kitchenNew job card createdMarco Reyes: needs a quoteReminder sent to Tom BradleyPriya Sharma: hot water faultQuote approved: $2,400Review request sent to Dana Lee

Pest and property intake

Ask about pest type, property size, access, pets, visible activity, prior treatments, and whether photos are available.

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Service-list estimates

Sophiie can support quotes based on the services, packages, pricing notes, and rules you train.

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Photo collection

Use webforms to collect photos or files before the team reviews an estimate request.

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Estimate follow-up

Pending pest control estimates can receive timely SMS or email follow-up with status stored in the CRM.

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Approval to booking

Approved estimates can move into a booking workflow so the treatment does not require another manual step.

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How it works

Set up Sophiie once, then let the work flow

Train estimate rules
Add treatment categories, pricing notes, service areas, and when an estimate needs human review.
Capture the customer's details
Sophiie records pest issue, property context, urgency, photos, and contact information.
Prepare or review the estimate
Straightforward estimates can move faster; complex jobs can be flagged with context attached.
Follow up and book
Sophiie tracks estimate status, sends follow-ups, and helps schedule approved work.

Pest estimates need context before price

A quote for cockroaches in an apartment, termites near a deck, rodents in a roof, or a commercial kitchen service are not the same conversation. The estimate needs pest type, property details, urgency, and sometimes photos before pricing makes sense.

Sophiie helps collect that context from the first call, text, chat, email, or form submission.

Fast where clear, reviewed where complex

For trained services and common treatments, Sophiie can help prepare an estimate from your service list. For uncertain infestations, larger commercial scopes, or work needing inspection, Sophiie can flag the enquiry for human review.

The customer still gets a professional response, and your team starts with better information.

Estimates are only useful when followed up

Sophiie can track estimate status, send polite follow-up messages, and help book approved work. That keeps opportunities from sitting in an inbox after the initial quote goes out.