Can it book electrical jobs directly?

Yes. Qualified calls can be booked into your schedule or job workflow when your setup supports it.

Will I get a record of each call?

Yes. Sophiie provides call summaries, transcripts, recordings, and notifications so you can review what was discussed.

Can I customise how calls are answered?

Yes. You can train greetings, FAQs, call outcomes, services, pricing guidance, and routing rules in Sophiie.

Does Sophiie replace an electrical dispatcher?

No. It handles intake, booking, and summaries. Your team still reviews complex scope, safety, and technician allocation.

Electricians

Answering service for electricians

Sophiie answers fault, install, switchboard, lighting, and emergency enquiries, captures the details an electrician needs, and sends your team a clear summary for action.

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A live demo call from Sophiie. Two minutes, no sales pitch.

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Missed call from Sarah ChenNew booking confirmed for 1pmVoicemail transcribedWebsite form: bathroom downlightsInvoice #1042 marked paidDeposit received from Amy WuText reply sent to Toby Mercer

Quote request: switchboard upgradeText: are you free Thursday?After-hours call answeredFollow-up sent to Raj PatelCallback scheduled for 9amMissed call returned in 30sAppointment reminder sent

Emma Davies: power out in kitchenNew job card createdMarco Reyes: needs a quoteReminder sent to Tom BradleyPriya Sharma: hot water faultQuote approved: $2,400Review request sent to Dana Lee

Captures fault and safety context

Sophiie can ask whether the customer has lost power, smells burning, needs a switchboard check, or wants an install, then records address, access, and urgency.

Australian tradesperson crouching in a doorway on site using a smartphone

Handles after-hours overflow

When you are on a ladder, in a ceiling, or with another customer, Sophiie can answer 24/7 and keep the enquiry from becoming a missed call.

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Books suitable appointments

Qualified electrical enquiries can move into your schedule with confirmation details, while uncertain or urgent work stays flagged for review.

Australian tradesperson in a hi-vis shirt on a phone call outside a brick house

Sends call summaries and recordings

Every handled call can produce a transcript, recording, and summary so your team knows what was promised before calling back or attending.

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Works with CRM and jobs

Customer details, job history, reminders, notes, and assigned team members can stay attached to the electrical job record.

Australian tradesperson with a tool belt standing in a doorway taking a phone call

How it works

Set up Sophiie once, then let the work flow

Train call flows for electrical work
Add your service area, emergency rules, common FAQs, greetings, and the questions Sophiie should ask for faults, installs, and quote visits.
Forward calls to Sophiie
Use Sophiie as full-time answering, after-hours cover, or overflow when your office and electricians are busy.
Qualify and route enquiries
Sophiie captures customer details, job type, urgency, site access, and preferred time, then books or flags the call based on your rules.
Review the summary before action
Your team can read the call summary, transcript, and customer history before confirming the next step.

Electrical calls need more than a message pad

A customer calling about flickering lights, a tripped circuit, an EV charger, or switchboard work needs a fast response, but the details matter. Wrong assumptions can waste a visit or create safety risk.

Sophiie answers the call and gathers useful intake information: customer name, address, fault description, urgency, access, preferred time, and any notes your call flow requires. The summary then gives your team a cleaner starting point.

Fast answering should still be careful

Sophiie is not there to diagnose electrical faults. It keeps callers engaged, captures the facts, books appropriate work, and flags urgent or uncertain situations so a qualified electrician can decide the next step.

Services & features