Can it answer electrical emails on its own?

Sophiie can draft or send electrical replies according to your setup and approved knowledge. Use review rules for pricing, complaints, and anything that needs judgement.

Are email threads saved?

Yes. Electrical threads, customer details, notes, and follow-up context can stay in the Sophiie dashboard.

Can it attach documents or standard information?

Yes. You can train Sophiie with documents, policies, FAQs, and reusable information so replies stay consistent for electrical work.

Electricians

AI email responder for electricians

Sophiie reads electrical inbox threads, drafts replies from your knowledge base, captures the job details that matter, and keeps the conversation organised for your team.

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Missed call from Sarah ChenNew booking confirmed for 1pmVoicemail transcribedWebsite form: bathroom downlightsInvoice #1042 marked paidDeposit received from Amy WuText reply sent to Toby Mercer

Quote request: switchboard upgradeText: are you free Thursday?After-hours call answeredFollow-up sent to Raj PatelCallback scheduled for 9amMissed call returned in 30sAppointment reminder sent

Emma Davies: power out in kitchenNew job card createdMarco Reyes: needs a quoteReminder sent to Tom BradleyPriya Sharma: hot water faultQuote approved: $2,400Review request sent to Dana Lee

Reads the enquiry before it sits unanswered

Sophiie can turn rough-in plans, EV charger questions, and builder timing notes into a structured thread instead of a buried email.

Australian tradesperson leaning against a ute answering a phone call on site

Drafts replies from approved knowledge

Use your services, prices, service areas, policies, attachments, and tone so electrical email responses stay accurate and on brand.

Australian tradesperson sitting in a ute taking a phone call

Asks for missing job details

When the email lacks address, affected circuits, property type, access, caller role, and whether anyone is on site, Sophiie can draft a reply that asks for the missing context before your team quotes or books.

Australian tradesperson in a hi-vis shirt on a phone call outside a brick house

Keeps email threads in the dashboard

Replies, customer details, notes, and follow-up context stay together so the next person can see the electrical conversation.

Australian tradesperson in hi-vis taking a phone call beside a brick wall

Flags emails that need a person

Complex work, complaints, safety-sensitive requests, and uncertain pricing can be held for electrical team review instead of guessed.

Australian tradesperson crouching in a doorway on site using a smartphone

How it works

Set up Sophiie once, then let the work flow

Connect the inbox and knowledge base
Train Sophiie on your electrical services, customer language, policies, tone, and email rules.
Let Sophiie read incoming enquiries
Emails about rough-in plans, EV charger questions, and builder timing notes can be understood and organised by thread.
Draft replies or next questions
Sophiie can answer approved electrical questions or ask for the missing details your team needs before quoting, booking, or escalating.
Keep the handoff visible
The electrical thread, customer details, notes, and follow-up status stay available in the Sophiie dashboard.

Electrical emails often contain the whole job, but nobody has time to read them

A builder emails plans for rough-in timing, or a homeowner asks about an EV charger quote. Electrical email threads can include rough-in plans, EV charger questions, and builder timing notes, approvals, attachments, and timing questions; Sophiie keeps them visible while the team is out on jobs.

Sophiie uses the electrical inbox and your knowledge base to draft replies, ask for missing details, organise threads, and flag messages that need a person.

Email AI should not guess the scope

The electrical email boundary is simple: answer approved questions, collect context, use supplied documents, and hold pricing, complaints, or technical judgement for review.

Services & features