Can it collect model numbers?

Yes. You can train Sophiie to ask for appliance type, brand, model, age, and symptom before booking.

Can bookings create job records?

Yes. Booked repairs can become job records with customer details, schedule, assigned team, status, and notes.

Can customers reschedule?

Sophiie supports scheduling and messaging workflows, so your team can manage reschedule requests and confirmations from the same record.

Does it choose the required part?

No. Sophiie collects repair details. Parts decisions and diagnosis remain with your technician.

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Appliance repair booking software

Sophiie captures the appliance type, brand, model, fault, address, and preferred time, then helps schedule the repair so the visit starts with useful context.

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Missed call from Sarah ChenNew booking confirmed for 1pmVoicemail transcribedWebsite form: bathroom downlightsInvoice #1042 marked paidDeposit received from Amy WuText reply sent to Toby Mercer

Quote request: switchboard upgradeText: are you free Thursday?After-hours call answeredFollow-up sent to Raj PatelCallback scheduled for 9amMissed call returned in 30sAppointment reminder sent

Emma Davies: power out in kitchenNew job card createdMarco Reyes: needs a quoteReminder sent to Tom BradleyPriya Sharma: hot water faultQuote approved: $2,400Review request sent to Dana Lee

Collects fault details before booking

Sophiie asks about the appliance, symptom, error code, brand, model, and urgency before the visit is confirmed.

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Books from calls, chat, and messages

Phone calls, website chatbot conversations, texts, emails, and forms can become repair bookings in the same workflow.

Australian tradesperson crouching by a glass door using a phone on speaker

Confirms time and access

Appointment confirmations can include address, preferred window, access notes, and what the customer should have ready.

Australian tradesperson with a tool belt standing in a doorway taking a phone call

Keeps customer history attached

Repeat appliance faults, previous invoices, notes, and reminders can stay visible in the CRM before the next visit.

Smiling Australian tradesperson speaking on a phone while fitting a sliding window

Moves bookings into job records

Once booked, the repair can carry status, assigned technician, schedule, notes, attachments, and follow-up reminders.

Australian tradesperson on a phone call while crouched at the entry of a house

How it works

Set up Sophiie once, then let the work flow

Define service areas and repair types
Set the appliances, brands, suburbs, hours, and job categories Sophiie should use when qualifying bookings.
Connect booking channels
Bring calls, chatbot enquiries, texts, emails, and forms into Sophiie so customers can start anywhere.
Capture details before the slot
Sophiie asks for symptom, model, access, address, preferred time, and urgency before creating the booking.
Review the booked job
Your team sees the appointment, customer profile, repair context, status, and reminders in one record.

A repair booking is only as good as the intake

If the booking says dishwasher not working, the technician may still need a callback before deciding who should go, how long to allow, or whether the customer should send a model number.

Sophiie helps turn the first conversation into a more useful booking. It captures the fault, model details, address, access, and preferred time, then keeps those details attached to the job.

Scheduling should reduce uncertainty

The booking process should not pretend the repair is diagnosed. It should gather enough information for your team to confirm the visit, prepare questions, and avoid wasting time before arrival.