Can it sync with Google Calendar?

Yes. Sophiie supports Google Calendar integration for appointment scheduling.

Can it handle technician assignments?

Yes. Job records can show assigned team members, schedule, status, notes, and history.

Can customers get reminders?

Yes. Sophiie supports text and email workflows for confirmations and reminders.

Can it optimise routes?

Sophiie supports scheduling and job records, but advanced route optimisation may require a specialist routing tool.

AI office manager

Appliance repair scheduling software

Sophiie captures repair enquiries, books visits, keeps technician assignments visible, and stores the appliance notes and customer history with the schedule.

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Missed call from Sarah ChenNew booking confirmed for 1pmVoicemail transcribedWebsite form: bathroom downlightsInvoice #1042 marked paidDeposit received from Amy WuText reply sent to Toby Mercer

Quote request: switchboard upgradeText: are you free Thursday?After-hours call answeredFollow-up sent to Raj PatelCallback scheduled for 9amMissed call returned in 30sAppointment reminder sent

Emma Davies: power out in kitchenNew job card createdMarco Reyes: needs a quoteReminder sent to Tom BradleyPriya Sharma: hot water faultQuote approved: $2,400Review request sent to Dana Lee

Qualifies bookings before scheduling

Sophiie captures appliance type, brand, model, symptom, urgency, address, and access before the appointment lands in the calendar.

Australian tradesperson taking a phone call while crouched beside a glass door on site

Uses connected calendar workflows

Bookings can sync with connected scheduling tools such as Google Calendar or field service systems depending on your setup.

Australian tradesperson on a phone call while crouched at the entry of a house

Assigns jobs with context

Technicians can see the schedule, customer profile, appliance notes, job status, and reminders from the job record.

Smiling Australian tradesperson speaking on a phone while fitting a sliding window

Handles confirmations and changes

Customer texts and email replies help confirm appointments, collect missing details, and manage reschedule requests.

Australian tradesperson with a tool belt standing in a doorway taking a phone call

Keeps the history for next time

Past jobs, notes, invoices, and messages stay attached so repeat service is easier to book and understand.

Australian tradesperson in hi-vis taking a phone call beside a brick wall

How it works

Set up Sophiie once, then let the work flow

Set service windows and rules
Add working hours, service areas, repair categories, technician roles, and booking questions.
Connect calendars and channels
Bring phone, website, text, email, and calendar workflows into Sophiie where supported.
Book qualified repair visits
Sophiie captures the issue and customer details, then helps place the appointment in the schedule.
Keep schedule changes visible
Use confirmations, reminders, status updates, and customer notes to keep the appointment accurate.

Scheduling appliance repair is a detail problem

Two repair visits can look identical on a calendar and still be completely different. A fridge fault, warranty concern, dishwasher leak, and oven element replacement all need different context before dispatch.

Sophiie captures that context during the first interaction and keeps it connected to the appointment. The schedule can show who is assigned, what appliance is involved, what the customer reported, and what needs follow-up.

The best schedule reduces calls back to the office

When technicians can see customer history, model notes, access details, and status updates, the appointment becomes easier to complete without chasing missing information.