Can Sophiie handle emergency plumbing calls?

Yes. Sophiie can capture urgency and follow your call flow, while your plumber decides response and safety.

Can it book jobs into a schedule?

Yes. Qualified plumbing enquiries can become scheduled jobs in your connected workflow.

Can invoices sync with Xero?

Yes. Plumbers using Xero can sync Sophiie invoices when connected.

Does it replace a specialist plumbing estimating tool?

No. Sophiie supports quotes and admin workflow. Specialist estimating or compliance tools may still be used.

Plumbers

Business software for plumbers

Sophiie answers plumbing calls, captures urgency and job details, books work, tracks jobs, stores customer history, and supports quotes, invoices, reminders, and mobile updates.

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Plumber fixing a burst pipe under a kitchen sink

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Missed call from Sarah ChenNew booking confirmed for 1pmVoicemail transcribedWebsite form: bathroom downlightsInvoice #1042 marked paidDeposit received from Amy WuText reply sent to Toby Mercer

Quote request: switchboard upgradeText: are you free Thursday?After-hours call answeredFollow-up sent to Raj PatelCallback scheduled for 9amMissed call returned in 30sAppointment reminder sent

Emma Davies: power out in kitchenNew job card createdMarco Reyes: needs a quoteReminder sent to Tom BradleyPriya Sharma: hot water faultQuote approved: $2,400Review request sent to Dana Lee

Answers and qualifies plumbing calls

Capture blocked drains, leaks, hot water, gas, installs, urgency, address, access, and preferred appointment times.

Australian plumber repairing a sink pipe with a wrench while taking a phone call

Schedules and tracks jobs

Job records can include assigned plumber, schedule, status, notes, photos, attachments, reminders, and history.

Australian tradesperson with a tool belt standing in a doorway taking a phone call

Centralises customer history

Customer profiles show contact details, previous jobs, calls, texts, emails, invoices, notes, and upcoming bookings.

Australian tradesperson leaning against a ute answering a phone call on site

Supports quotes and invoices

Create branded quotes and invoices with services, line items, GST, terms, and Xero sync for invoices when connected.

Australian tradesperson sitting in a ute taking a phone call

Keeps field work mobile

Use the mobile app to check plumbing schedules, job details, customer context, voice notes, status, and invoices from the field.

Australian tradesperson in a hi-vis shirt on a phone call outside a brick house

How it works

Set up Sophiie once, then let the work flow

Train plumbing services and rules
Add service types, emergency rules, service areas, quote settings, invoice defaults, FAQs, and follow-up rules.
Connect calls and digital channels
Let Sophiie capture phone, chatbot, text, email, and web form enquiries in one workflow.
Manage the job record
Book work, assign plumbers, update status, add notes, attach photos, and set reminders.
Follow through to billing
Send quotes, invoice completed work, sync to Xero where connected, and automate overdue reminders.

Plumbing admin moves fast and gets messy

A burst pipe call, hot water quote, blocked drain, and invoice follow-up can all arrive before lunch. If each sits in a different app, the team spends the afternoon reconstructing what happened.

Sophiie keeps the plumbing workflow connected: answering, booking, job records, schedule, customer history, quotes, invoices, reminders, and mobile updates.

The business system should make urgent work visible

For plumbers, the difference is not just automation. It is knowing which calls are urgent, which jobs are booked, which invoices are overdue, and which customers need the next response.

Services & features