Can Sophiie handle after-hours locksmith calls?

Yes. Sophiie can answer 24/7 and follow after-hours and emergency rules you configure.

Can it assign jobs to technicians?

Job Manager supports assigned team members, scheduled dates, locations, job status, and history.

Can Sophiie help with invoices?

Yes. Sophiie's invoicing includes branded invoices, Xero sync, payment tracking, and reminder emails.

AI office manager

Locksmith management software

Sophiie answers calls, captures details, routes urgent work, organises jobs, stores customer history, supports quotes, and keeps billing follow-up visible.

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A live demo call from Sophiie. Two minutes, no sales pitch.

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Missed call from Sarah ChenNew booking confirmed for 1pmVoicemail transcribedWebsite form: bathroom downlightsInvoice #1042 marked paidDeposit received from Amy WuText reply sent to Toby Mercer

Quote request: switchboard upgradeText: are you free Thursday?After-hours call answeredFollow-up sent to Raj PatelCallback scheduled for 9amMissed call returned in 30sAppointment reminder sent

Emma Davies: power out in kitchenNew job card createdMarco Reyes: needs a quoteReminder sent to Tom BradleyPriya Sharma: hot water faultQuote approved: $2,400Review request sent to Dana Lee

AI receptionist and smart transfers

Answer 24/7, qualify locksmith calls, filter spam, and apply routing or escalation rules for urgent work.

Australian tradesperson sitting in a ute taking a phone call

CRM for customers and properties

Keep contact details, job history, communication, reminders, notes, billing contacts, and upcoming appointments.

Australian tradesperson leaning against a ute answering a phone call on site

Job Manager for mobile work

Track addresses, scheduled times, assigned technicians, status, attachments, and job history.

Australian tradesperson in hi-vis taking a phone call beside a brick wall

Quotes and estimates

Use trained service and pricing information to support quote creation and approved quote conversion.

Australian tradesperson in a hi-vis shirt on a phone call outside a brick house

Invoices and follow-up

Create professional invoices, sync with Xero, track payment status, and send overdue reminders.

Australian tradesperson standing in a doorway reading a message on a phone

How it works

Set up Sophiie once, then let the work flow

Set business rules
Train Sophiie with locksmith services, service areas, hours, pricing guidance, call flows, and escalation rules.
Capture every enquiry
Sophiie answers calls, chats, texts, and emails and records customer, service, and urgency details.
Manage the job flow
Route or book urgent work, assign technicians, update statuses, and keep notes attached.
Close with billing
Send quotes or invoices, sync with Xero where configured, and follow up on unpaid work.

Locksmith management needs speed and control

A locksmith business handles emergency lockouts, rekeys, repairs, commercial work, estimates, and repeat property manager calls. The work is mobile, urgent, and detail-heavy. Management software has to help answer quickly without losing control of who goes where and what was promised.

Sophiie provides an AI receptionist and office manager that fits that flow. It can answer calls, qualify urgency, capture location and service details, apply routing rules, store customer history, manage jobs, and support billing.

One record from first call to invoice

The same call summary that helps a technician understand a job can also feed the CRM, job record, quote, or invoice. Job Manager keeps scheduled times, assigned team members, status, location, notes, attachments, and history visible. The CRM keeps customer and communication history for repeat work.

After the technician completes the job, Sophiie's invoicing can create a professional bill, sync with Xero, track payment status, and follow up overdue invoices.

Train Sophiie around locksmith realities

Not every call should follow the same script. Emergency lockout, commercial rekey, broken key extraction, and general quote enquiries each need different questions and escalation rules. Sophiie's training area lets you teach those rules so the front office behaves like your business, not a generic answering script.