Can it tell urgent jobs from routine work?

Yes. You can train call flows for emergency lockouts, after-hours work, commercial jobs, and routine rekeying so Sophiie gathers the right context.

Can my team use it from the field?

Yes. The Sophiie mobile app supports job, customer, notification, and AI workflows from a phone while the team is between sites.

Does it keep call records?

Sophiie can provide summaries, transcripts, recordings, and customer timelines so the office and technician can see what was said.

AI office manager

Locksmith software for calls, jobs, and follow-up

Answer faster, capture better details, and keep locksmith jobs moving.

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Locksmith Software for Calls, Jobs, and Follow-Up

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Missed call from Sarah ChenNew booking confirmed for 1pmVoicemail transcribedWebsite form: bathroom downlightsInvoice #1042 marked paidDeposit received from Amy WuText reply sent to Toby Mercer

Quote request: switchboard upgradeText: are you free Thursday?After-hours call answeredFollow-up sent to Raj PatelCallback scheduled for 9amMissed call returned in 30sAppointment reminder sent

Emma Davies: power out in kitchenNew job card createdMarco Reyes: needs a quoteReminder sent to Tom BradleyPriya Sharma: hot water faultQuote approved: $2,400Review request sent to Dana Lee

24/7 phone answering

Lockout calls, landlord requests, and commercial security enquiries can be answered even when every locksmith is on site.

Smiling Australian tradesperson speaking on a phone while fitting a sliding window

Job detail capture

Sophiie records location, lock issue, access notes, urgency, and contact details so the technician starts with useful context.

Australian tradesperson with a tool belt standing in a doorway taking a phone call

Booking and scheduling

Routine rekeying and hardware jobs can move into a calendar workflow, while urgent calls follow the escalation rules you set.

Australian tradesperson taking a phone call while crouched beside a glass door on site

CRM for repeat accounts

Property managers, real estate agencies, and commercial sites keep a searchable history of calls, notes, jobs, and follow-ups.

Australian tradesperson on a phone call while crouched at the entry of a house

Quotes and invoices

Sophiie can support branded quotes, invoice creation, Xero sync, and payment follow-up where the billing workflow is enabled.

Australian tradesperson leaning against a ute answering a phone call on site

How it works

Set up Sophiie once, then let the work flow

Load services and call rules
Train Sophiie on your locksmith services, service area, emergency handling, and the details you expect from every caller.
Connect the channels you use
Bring phone, SMS, email, webform, and chatbot enquiries into one workflow instead of splitting work across tools.
Capture and assign jobs
New enquiries become customer records and job notes, ready for scheduling, quote review, or technician handoff.
Keep follow-up visible
Sophiie keeps call summaries, transcripts, messages, reminders, quotes, and invoices close to the customer record.

Locksmith work moves too quickly for scattered admin

A locksmith business can receive a lockout, a rekey request, a safe enquiry, and a property manager callback in the same hour. The work is mobile, urgent, and often handled by technicians who cannot stop to type clean notes after every call.

Sophiie gives that flow one place to land. The caller gets answered, the details get captured, and the next step can be a booking, quote, transfer, or follow-up instead of a sticky note in the van.

A better first conversation

Sophiie can be trained on how your locksmith business speaks, what services you offer, which areas you cover, and how you treat after-hours work. That lets her ask the right questions without promising work your team cannot complete.

For a lockout, she gathers urgency and location. For a landlord, she records the site and contact history. For commercial work, she can capture enough detail for a human review before a quote is sent.

The admin stays attached to the customer

Calls, texts, emails, job notes, quotes, invoices, reminders, and customer history can sit together in Sophiie. That matters when a property manager calls about a repeat site or a customer asks what was agreed last week.

The result is not more software for the sake of it. It is a cleaner front-office workflow around the locksmith work your team already does.