Can it book jobs while plumbers are on site?

Yes. Sophiie can check availability, offer times, and create confirmed or pending bookings depending on your rules.

Does it store customer and property notes?

Yes. Customer profiles can hold call history, job notes, reminders, upcoming work, and previous communications.

Can Sophiie send invoices?

Sophiie's invoicing workflow can generate professional invoices, sync with Xero, track payment status, and follow up overdue bills.

Plumbers

Management software for plumbers

Sophiie keeps burst pipes, blocked drains, and routine installs moving.

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Plumber fixing a burst pipe under a kitchen sink

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Missed call from Sarah ChenNew booking confirmed for 1pmVoicemail transcribedWebsite form: bathroom downlightsInvoice #1042 marked paidDeposit received from Amy WuText reply sent to Toby Mercer

Quote request: switchboard upgradeText: are you free Thursday?After-hours call answeredFollow-up sent to Raj PatelCallback scheduled for 9amMissed call returned in 30sAppointment reminder sent

Emma Davies: power out in kitchenNew job card createdMarco Reyes: needs a quoteReminder sent to Tom BradleyPriya Sharma: hot water faultQuote approved: $2,400Review request sent to Dana Lee

Urgency-aware call answering

Sophiie captures whether the issue is a burst pipe, blocked drain, hot water fault, leak, or routine install before routing the next step.

Australian plumber repairing a sink pipe with a wrench while taking a phone call

Smart booking and callbacks

She can offer available appointment times, mark bookings for review, or book callbacks when a plumber cannot answer.

Australian tradesperson sitting in a ute taking a phone call

Job manager visibility

Track scheduled times, job status, assigned team members, photos, notes, and history without relying on scattered messages.

Smiling Australian tradesperson speaking on a phone while fitting a sliding window

Quote follow-up

Pending hot water, bathroom, and maintenance quotes can get professional follow-up by text or email instead of manual chasing.

Australian tradesperson with a tool belt standing in a doorway taking a phone call

Invoice and Xero workflow

After work is complete, Sophiie can help generate invoices, track paid or overdue status, send reminders, and sync with Xero.

Australian tradesperson in a hi-vis shirt on a phone call outside a brick house

How it works

Set up Sophiie once, then let the work flow

Set service rules by job type
Train Sophiie on emergency plumbing, maintenance, installs, service areas, after-hours rules, and common customer questions.
Capture the call details
Sophiie records symptoms, property type, access notes, urgency, contact details, and preferred times.
Schedule or escalate
Routine work can be booked into the calendar, while urgent calls can follow on-call transfer rules.
Close the admin loop
Customer updates, quote follow-ups, job notes, invoices, and reminders stay attached to the customer history.

Plumbing management starts before the job exists

The first plumbing call decides what happens next. A leaking ceiling needs different handling than a vanity install, a blocked toilet, or a hot water quote. When that call goes to voicemail, the customer may already be calling another plumber.

Sophiie gives plumbing enquiries a live path. She answers, asks about the symptom and urgency, captures the address and access notes, and either books, routes, or queues the job for review.

The office and the field see the same story

Plumbing teams lose time when notes live in phone calls, texts, and memory. Sophiie records summaries, customer details, job history, assigned team members, schedule changes, and follow-up reminders in one workflow.

That means the plumber can arrive knowing the customer mentioned a locked side gate, the office can see whether a quote has been followed up, and the invoice can be created from the completed work instead of reconstructed later.

Better control without overclaiming

Sophiie does not make technical plumbing decisions. It handles the admin that surrounds those decisions: intake, scheduling, customer communication, quote status, job updates, invoicing, and reminders. The result is a cleaner day for the team and a faster response for customers.

Services & features