Can it ask about property size?

Yes. You can train intake questions for rooms, bathrooms, property type, access, pets, parking, and cleaning scope.

Can customers book through a form?

Yes. Sophiie's webform can capture structured booking details and send the lead to the same inbox as other channels.

Can bookings be reviewed before confirmation?

Yes. You can allow confirmed bookings for simple jobs and pending bookings for work that needs owner review.

Cleaners

Online booking for cleaning services

One-off, recurring, move-out, deep clean, and commercial enquiries handled.

Try free Speak to Sophiie

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Speak to Sophiie

A live demo call from Sophiie. Two minutes, no sales pitch.

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Missed call from Sarah ChenNew booking confirmed for 1pmVoicemail transcribedWebsite form: bathroom downlightsInvoice #1042 marked paidDeposit received from Amy WuText reply sent to Toby Mercer

Quote request: switchboard upgradeText: are you free Thursday?After-hours call answeredFollow-up sent to Raj PatelCallback scheduled for 9amMissed call returned in 30sAppointment reminder sent

Emma Davies: power out in kitchenNew job card createdMarco Reyes: needs a quoteReminder sent to Tom BradleyPriya Sharma: hot water faultQuote approved: $2,400Review request sent to Dana Lee

Cleaning type intake

Ask whether the customer needs recurring, deep, end-of-lease, commercial, carpet, or one-off cleaning before booking.

Australian tradesperson taking a phone call while crouched beside a glass door on site

Property detail capture

Record bedrooms, bathrooms, floor area, pets, access, parking, preferred products, and photos where useful.

Australian tradesperson on a phone call while crouched at the entry of a house

Availability-aware booking

Sophiie can check calendar availability and create confirmed or pending bookings based on your rules.

Australian tradesperson standing in a doorway reading a message on a phone

Customer reminders

Send appointment confirmations and reminders by SMS or email so customers and crews are ready.

Australian tradesperson crouching in a doorway on site using a smartphone

CRM for repeat cleans

Store recurring schedules, property notes, job history, customer preferences, and follow-up reminders.

Australian tradesperson crouching by a glass door using a phone on speaker

How it works

Set up Sophiie once, then let the work flow

Add cleaning packages
Train Sophiie on service types, durations, required details, service areas, and booking rules.
Capture details online or by phone
Calls, forms, chat, SMS, and email can all collect the property and service information.
Offer the right next step
Sophiie can create a booking, mark it pending for review, or request extra information before scheduling.
Send reminders and retain history
The booking, notes, reminders, and customer conversations stay in one profile for future cleans.

Cleaning bookings fail when the scope is vague

A cleaning customer may ask for a quote or booking without saying whether the property is furnished, whether pets are present, how many bathrooms need cleaning, or whether the job is a bond clean with a deadline. That creates rework before the crew even arrives.

Sophiie makes the booking conversation more structured. She asks the questions you train, captures property details, and keeps the booking context attached to the customer.

Online booking can still have human review

Some cleaning jobs are simple enough to confirm immediately. Others need review because of scope, access, timing, or pricing. Sophiie supports both workflows: confirmed bookings for clean jobs, pending bookings when the owner should check first.

That flexibility helps cleaning teams offer online booking without losing control of the calendar.

Repeat customers get easier over time

Once the customer record includes access notes, preferred products, recurring schedule, and past conversations, the next booking is faster. Sophiie turns the booking system into a customer memory, not just a calendar.

Services & features