Can it handle multiple calls at once?

Yes. Sophiie can handle high call volume simultaneously, which helps during seasonal spikes.

Can it route urgent calls?

Yes. Sophiie can apply call routing rules and transfer urgent enquiries to the right person when configured.

Will my team see what the caller said?

Yes. Sophiie can provide summaries, transcripts, recordings, and customer details after each call.

AI office manager

Pest control answering service

24/7 AI answering for infestations, inspections, and service questions.

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Missed call from Sarah ChenNew booking confirmed for 1pmVoicemail transcribedWebsite form: bathroom downlightsInvoice #1042 marked paidDeposit received from Amy WuText reply sent to Toby Mercer

Quote request: switchboard upgradeText: are you free Thursday?After-hours call answeredFollow-up sent to Raj PatelCallback scheduled for 9amMissed call returned in 30sAppointment reminder sent

Emma Davies: power out in kitchenNew job card createdMarco Reyes: needs a quoteReminder sent to Tom BradleyPriya Sharma: hot water faultQuote approved: $2,400Review request sent to Dana Lee

24/7 call answering

Sophiie can answer nights, weekends, peak season rushes, and busy mornings so leads do not land in voicemail.

Smiling Australian tradesperson speaking on a phone while fitting a sliding window

Pest-type qualification

Ask whether the customer has termites, rodents, wasps, cockroaches, ants, fleas, bed bugs, or a general pest issue.

Australian tradesperson on a phone call while crouched at the entry of a house

Emergency routing

Urgent or after-hours calls can follow transfer rules, while routine work can be booked or queued.

Australian tradesperson crouching by a glass door using a phone on speaker

Call summaries and transcripts

Every handled call can be logged with key points, transcript, recording, and customer details.

Australian tradesperson with a tool belt standing in a doorway taking a phone call

Spam filtering

Sophiie can filter unwanted calls so the team spends more time on real pest control enquiries.

Australian tradesperson standing in a doorway reading a message on a phone

How it works

Set up Sophiie once, then let the work flow

Set the call script
Train greetings, pest categories, service areas, urgent rules, FAQs, and booking requirements.
Let Sophiie answer
Calls are answered instantly according to your setup, even if multiple customers call at once.
Capture or route the lead
Sophiie can book, transfer, take a message, or flag the call for follow-up based on the customer's issue.
Review the summary
The office sees the call summary, transcript, recording, customer details, and next action in the dashboard or CRM.

Pest control callers usually want help now

A pest control lead often starts with discomfort: scratching in the roof, wasps near children, termite signs, or cockroaches in a kitchen. If the call goes unanswered, the customer may keep working down the search results.

Sophiie answers immediately and asks pest-specific questions so the next step is clear. The lead is not just 'please call back'; it includes the issue, property details, urgency, and contact information.

Not every call needs the same response

A possible termite issue, an after-hours wasp nest, a routine annual spray, and a billing question should not all land in the same voicemail queue. Sophiie can use your call rules to book, transfer, capture, or flag the call for review.

She can also filter spam and time-wasting calls before they interrupt the field team.

The message becomes a usable record

Call summaries, transcripts, recordings, customer details, bookings, and reminders can feed the Sophiie CRM. That gives the office and technician a clearer handoff than a traditional answering service message.