Can Sophiie answer pest control calls after hours?

Yes. Sophiie's AI phone answering can respond 24/7, capture caller details, handle FAQs, book appointments, and send summaries.

Can I track photos and notes from service visits?

Yes. Visit records can carry technician notes, site photos, supporting documents, assigned staff, scheduled dates, and previous activity.

Can Sophiie help with invoices after a service?

Yes. Sophiie includes invoice creation, sending, payment reminders, and Xero sync where connected.

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Pest control service software for daily operations

From first call to treatment follow-up

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Pest Control Service Software for Daily Operations

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Missed call from Sarah ChenNew booking confirmed for 1pmVoicemail transcribedWebsite form: bathroom downlightsInvoice #1042 marked paidDeposit received from Amy WuText reply sent to Toby Mercer

Quote request: switchboard upgradeText: are you free Thursday?After-hours call answeredFollow-up sent to Raj PatelCallback scheduled for 9amMissed call returned in 30sAppointment reminder sent

Emma Davies: power out in kitchenNew job card createdMarco Reyes: needs a quoteReminder sent to Tom BradleyPriya Sharma: hot water faultQuote approved: $2,400Review request sent to Dana Lee

24/7 service enquiry handling

Sophiie can answer calls after hours, gather service details, and send summaries so your team starts with a complete request.

Australian tradesperson on a phone call while crouched at the entry of a house

Job records for each visit

Track service jobs with notes, photos, attachments, assigned technicians, scheduled times, and status updates.

Smiling Australian tradesperson speaking on a phone while fitting a sliding window

Customer records for repeat properties

Keep service history, communication, notes, and upcoming jobs attached to the customer or property contact.

Australian tradesperson with a tool belt standing in a doorway taking a phone call

Quotes for extra treatments

Create professional quotes from saved services when an inspection becomes a treatment recommendation.

Australian tradesperson crouching by a glass door using a phone on speaker

Invoices and payment follow-up

Send invoices for completed services and use reminders to reduce manual chasing for overdue payments.

Australian tradesperson in a hi-vis shirt on a phone call outside a brick house

How it works

Set up Sophiie once, then let the work flow

Set up your service catalogue
Add inspection types, treatment services, recurring visit options, customer questions, and invoice settings.
Capture each service request
Sophiie answers calls, records the pest issue, customer details, and access notes, then keeps the summary in the dashboard.
Schedule and track the visit
Put the job on the calendar, assign it, add notes and photos, and update the status as the work progresses.
Quote, invoice, or follow up
Use Sophiie to send the next piece of admin, whether that is a treatment quote, an invoice, or a reminder.

Service software should match how pest jobs unfold

A pest control service rarely moves in a straight line. A call may become an inspection, the inspection may become a quote, the quote may become a treatment, and the treatment may need a follow-up. If each step is managed in a different place, details get lost.

Sophiie gives the office side of the job a connected workflow. It can answer the enquiry, capture useful detail, create or update the customer record, support scheduling, and keep the job record active as work progresses.

Practical support for small treatment teams

Many pest control teams are lean. The owner might be on site while calls, texts, quote requests, and invoices build up in the background. Sophiie helps by handling routine communication and keeping job admin organised in the dashboard.

The Jobs Manager tracks status, scheduled times, assigned team members, notes, photos, and reminders. The CRM keeps the customer's full communication and job history in one place. Invoicing helps turn completed work into a bill without waiting for a spare hour at night.

Keep service quality visible

Customers notice when a pest business remembers the property, arrives at the right time, follows up after treatment, and sends clear paperwork. Those are service moments as much as admin tasks. Sophiie helps make them repeatable.

The technician still brings the expertise and judgement. Sophiie keeps the customer communication, job trail, and office next steps from drifting away from the work.