Will my team get a summary?

Yes. Sophiie provides a builders call summary, key points, transcript, and recording in the dashboard, and can notify you by text or email.

Can it book appointments?

Yes, where your builders booking rules and calendar workflow are configured, Sophiie can help callers move toward an appointment instead of only taking a message.

Can I change what Sophiie says?

Yes. You can customise builders greetings, FAQs, voice, tone, and call outcomes through Sophiie's training and Build Your Agent settings.

Builders

AI phone answering for builders

Sophiie captures renovation enquiry, extension quote, and urgent callback details with a natural call flow trained.

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Builder reviewing house plans at a framed construction site at golden hour

Speak to Sophiie

A live demo call from Sophiie. Two minutes, no sales pitch.

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Missed call from Sarah ChenNew booking confirmed for 1pmVoicemail transcribedWebsite form: bathroom downlightsInvoice #1042 marked paidDeposit received from Amy WuText reply sent to Toby Mercer

Quote request: switchboard upgradeText: are you free Thursday?After-hours call answeredFollow-up sent to Raj PatelCallback scheduled for 9amMissed call returned in 30sAppointment reminder sent

Emma Davies: power out in kitchenNew job card createdMarco Reyes: needs a quoteReminder sent to Tom BradleyPriya Sharma: hot water faultQuote approved: $2,400Review request sent to Dana Lee

Captures the caller and the building work request

Sophiie gathers names, contact details, job type, address, and notes such as project stage, plans, budget range, site address, and approval status instead of leaving your team with a missed-call notification.

Australian tradesperson crouching by a glass door using a phone on speaker

Separates urgent builders calls from routine bookings

Renovation enquiry calls do not need the same path as extension quote bookings. Custom builders call flows help Sophiie ask the right questions before sending the summary.

Australian tradesperson with a tool belt standing in a doorway taking a phone call

Answers common builders questions

Train Sophiie on service areas, hours, call-out rules, FAQs, and booking preferences so builders callers get consistent information when your team is unavailable.

Smiling Australian tradesperson speaking on a phone while fitting a sliding window

Sends builders call summaries for follow-up

After the call, Sophiie records builders key points, transcripts, recordings, and summaries in the dashboard and can notify your team by text or email.

Australian tradesperson on a phone call while crouched at the entry of a house

Keeps noisy calls from breaking builders focus

Smart filtering can reduce spam and unwanted calls, while genuine builders enquiries get captured even when several customers call at once.

Australian tradesperson taking a phone call while crouched beside a glass door on site

How it works

Set up Sophiie once, then let the work flow

Build the builders call flow
Set greetings, service questions, FAQs, urgency rules, booking preferences, and the details Sophiie must capture for building work.
Choose when Sophiie answers builders calls
Use Sophiie to answer builders calls instantly, after hours, or when your team misses a call, depending on how you run the phones.
Let Sophiie qualify the builders caller
The caller is guided through practical questions about project stage, plans, budget range, site address, and approval status, timing, and how your team should respond.
Review the builders summary and act
Open the call summary, transcript, recording, customer details, and next action from the dashboard before assigning or returning the builders call.

The missed builders call is usually more than a name and number

Building calls are rarely simple. Sophiie captures the project stage, plans, site, budget context, and next meeting request before anyone calls back.

A useful first call for building work should capture project stage, plans, budget range, site address, and approval status, urgency, and the best next step. If those builders details are missing, the callback becomes another discovery call and the customer may already be talking to someone else.

Sophiie gives the builders call a working structure

You can train Sophiie with your builders service area, opening hours, FAQs, call-out rules, and the outcomes you want for different requests. That lets the call flow handle a renovation enquiry differently from a extension quote, while still sounding consistent with your business.

After the builders conversation, your team can review the summary, transcript, recording, customer details, and notes from the dashboard. For builders, that means fewer interruptions and more useful callbacks.

The human handoff stays clear

Sophiie is not a replacement for builders trade judgement. It captures the builders intake, answers routine questions from your knowledge base, books where configured, and flags the work for your team. Pricing, safety calls, specialist advice, and final builders scheduling decisions still stay with the business.

The result is a better first response: callers are heard, your team gets context, and building work starts with a cleaner record.

Services & features