Can it remind us to follow up after samples are sent?

Yes. Sophiie supports reminders for approvals, quote follow-ups, appointments, and deadlines.

Does it replace flooring measure software?

No. Sophiie organises the customer record and communication around measurements and quotes. You can keep using your preferred measuring tools.

Can customers text or email through Sophiie?

Yes. Sophiie centralises texts and emails in the dashboard and can help draft replies for your team to review.

Flooring Specialists

Flooring CRM for measurements, samples, and install follow-up

CRM for flooring teams managing choices before and after the quote.

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A live demo call from Sophiie. Two minutes, no sales pitch.

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Missed call from Sarah ChenNew booking confirmed for 1pmVoicemail transcribedWebsite form: bathroom downlightsInvoice #1042 marked paidDeposit received from Amy WuText reply sent to Toby Mercer

Quote request: switchboard upgradeText: are you free Thursday?After-hours call answeredFollow-up sent to Raj PatelCallback scheduled for 9amMissed call returned in 30sAppointment reminder sent

Emma Davies: power out in kitchenNew job card createdMarco Reyes: needs a quoteReminder sent to Tom BradleyPriya Sharma: hot water faultQuote approved: $2,400Review request sent to Dana Lee

Room and product notes

Store room details, measurements, material choices, subfloor concerns, and access notes in the customer record.

Australian tradesperson sitting in a ute taking a phone call

Quote and sample follow-up

Set reminders when customers need to approve samples, confirm colours, or review a revised quote.

Australian tradesperson leaning against a ute answering a phone call on site

Full communication timeline

See calls, emails, texts, and notes before discussing installation or warranty questions.

Australian tradesperson in hi-vis taking a phone call beside a brick wall

Past and upcoming jobs

Review completed flooring work and upcoming appointments from the same customer profile.

Australian tradesperson in a hi-vis shirt on a phone call outside a brick house

Direct customer contact

Call, email, or text from Sophiie so product decisions and schedule changes stay in context.

Australian tradesperson standing in a doorway reading a message on a phone

How it works

Set up Sophiie once, then let the work flow

Train Sophiie on your flooring services
Add carpet, timber, vinyl, laminate, tile, repair, and installation details your team needs to capture.
Capture the enquiry and room context
Sophiie logs the customer, property, rooms, preferred flooring type, timing, and next action.
Build the customer timeline
Add measure-up notes, sample decisions, quote status, reminders, and install preparation details.
Follow up after the install
Use the CRM history for warranty questions, maintenance reminders, and future flooring work.

Why flooring teams need more than a generic CRM

Flooring enquiries can move through measure-ups, samples, subfloor issues, product choices, installation timing, and warranty questions. A customer may ask about hybrid flooring, then switch rooms, request a carpet quote, and later call about install preparation.

How Sophiie keeps the customer record useful

Sophiie keeps those conversations, room notes, product preferences, and follow-up reminders together. Your team can record rooms, measurements, product preferences, subfloor notes, and install access, keep quote revisions, sample follow-ups, and customer approvals in one timeline, and set reminders for measure-ups, product decisions, installation confirmations, and post-install checks.

Where Sophiie fits into flooring teams admin

For flooring teams, Sophiie combines customer CRM, AI phone answering, text and email management, scheduling, job manager records, reminders, and business training around the way enquiries actually arrive. In that flooring contractor workflow, the first conversation, the job context, and the next follow-up stay attached to the customer instead of being split between phones, inboxes, and notebooks.

Services & features