Can jobs be assigned to team members?

Yes. Sophiie's job manager tracks assigned team members, scheduled dates, status updates, and job history.

Does Sophiie replace field service software?

Sophiie can work alongside tools such as calendars, ServiceM8, Simpro, Xero, Outlook, Gmail, and Zapier depending on your setup. It focuses on customer intake, scheduling support, job records, and communication.

Can customers be notified from Sophiie?

Yes. You can manage calls, texts, and emails from the dashboard, with AI support for drafting clear replies and updates.

Plumbers

Plumber dispatch software for urgent and scheduled jobs

Dispatch software for plumbers who cannot stop mid-job for every call.

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Plumber fixing a burst pipe under a kitchen sink

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Missed call from Sarah ChenNew booking confirmed for 1pmVoicemail transcribedWebsite form: bathroom downlightsInvoice #1042 marked paidDeposit received from Amy WuText reply sent to Toby Mercer

Quote request: switchboard upgradeText: are you free Thursday?After-hours call answeredFollow-up sent to Raj PatelCallback scheduled for 9amMissed call returned in 30sAppointment reminder sent

Emma Davies: power out in kitchenNew job card createdMarco Reyes: needs a quoteReminder sent to Tom BradleyPriya Sharma: hot water faultQuote approved: $2,400Review request sent to Dana Lee

24/7 plumbing call capture

Sophiie answers missed and after-hours calls, captures the customer, site, issue, and urgency, then saves a useful summary.

Australian plumber repairing a sink pipe with a wrench while taking a phone call

Job details in one place

Track descriptions, scheduled times, assigned team members, job history, status updates, photos, documents, and notes.

Australian tradesperson in a hi-vis shirt on a phone call outside a brick house

Scheduling and rescheduling support

Use Sophiie to keep bookings, arrival windows, reminders, and reschedules organised in the dashboard.

Australian tradesperson taking a phone call while crouched beside a glass door on site

Customer updates from the CRM

Call, text, or email customers from Sophiie when the plumber is delayed, a part is needed, or a follow-up visit is booked.

Australian tradesperson crouching in a doorway on site using a smartphone

Train Sophiie on your plumbing rules

Add your service areas, emergency rules, common services, and call outcomes so enquiries are captured the way your office needs.

Smiling Australian tradesperson speaking on a phone while fitting a sliding window

How it works

Set up Sophiie once, then let the work flow

Train Sophiie on plumbing job types
Add blocked drains, burst pipes, hot water, leaks, gas, maintenance, and the details your team needs before dispatch.
Route calls into a clear intake flow
Sophiie captures the customer, site address, urgency, access notes, and requested service.
Schedule and assign the work
Use the job manager and calendar view to track time, team member, status, and job-specific reminders.
Keep the customer updated
Use calls, texts, email drafts, and job history to confirm arrival windows, reschedules, and follow-up work.

Plumbing dispatch starts before the job card

The useful details are usually collected while the customer is stressed: burst pipe, blocked drain, no hot water, leaking toilet, strata access, or a tenant who is not on site. If that first call is rushed or missed, the plumber arrives with gaps.

How Sophiie handles the handoff

Sophiie can answer calls 24/7, collect caller details, summarise the issue, and keep the customer record in the CRM. The job manager then gives your team a place to track scheduled times, assigned plumbers, status updates, notes, attachments, and job-specific reminders.

Where scheduling fits

For booked work, Sophiie supports calendar-based scheduling and rescheduling. That helps your office keep arrival windows, follow-ups, and customer updates organised without switching between calls, texts, and handwritten notes.

Services & features