Electricians

Electrician dispatch software for urgent and licensed work

For electrical teams balancing emergencies, booked work, and callbacks.

Learn more about Sophiie's job management software.

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A live demo call from Sophiie. Two minutes, no sales pitch.

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Missed call from Sarah ChenNew booking confirmed for 1pmVoicemail transcribedWebsite form: bathroom downlightsInvoice #1042 marked paidDeposit received from Amy WuText reply sent to Toby Mercer

Quote request: switchboard upgradeText: are you free Thursday?After-hours call answeredFollow-up sent to Raj PatelCallback scheduled for 9amMissed call returned in 30sAppointment reminder sent

Emma Davies: power out in kitchenNew job card createdMarco Reyes: needs a quoteReminder sent to Tom BradleyPriya Sharma: hot water faultQuote approved: $2,400Review request sent to Dana Lee

Call capture for urgent faults

Sophiie answers missed or after-hours calls and records the customer, site, issue, urgency, and contact details.

Australian tradesperson standing in a doorway reading a message on a phone

Job records for field teams

Track job descriptions, assigned electricians, status updates, scheduled dates, notes, attachments, and history.

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Scheduling that avoids confusion

Use Sophiie to keep booked work, reminders, and reschedules visible in the dashboard.

Australian tradesperson taking a phone call while crouched beside a glass door on site

Customer timeline before callbacks

Review calls, texts, emails, notes, and past jobs before discussing a quote, fault, or return visit.

Australian tradesperson on a phone call while crouched at the entry of a house

Training for your service rules

Train Sophiie on your service areas, job categories, emergency call flow, and common customer questions.

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How it works

Set up Sophiie once, then let the work flow

Add electrical services and intake rules
Train Sophiie on residential, commercial, switchboard, lighting, safety, EV, solar, and emergency job categories.
Capture calls with the right questions
Sophiie records the customer, site, issue, urgency, access notes, and preferred timing.
Create a clear job workflow
Use job manager records for scheduled times, assigned team members, status updates, notes, and reminders.
Follow up from the customer timeline
Use the CRM history to confirm quotes, schedule changes, return visits, and post-job questions.

Electrical dispatch needs more than a name and number

A useful dispatch record should separate urgent faults from routine work, note the site contact, capture access details, and flag whether the job involves switchboards, safety checks, lighting, EV chargers, solar, or general maintenance.

How Sophiie supports the office

Sophiie can answer calls around the clock, collect the service need, and save a call summary. Your team can then manage the job record with status updates, scheduled times, assigned team members, notes, photos, documents, and reminders.

Keeping customers informed

Sophiie's CRM keeps calls, texts, and emails attached to the customer. That means schedule changes, quote follow-ups, and return visits can be handled without guessing what was discussed.

Services & features