Can installers see job notes?

Yes. Job records can include address details, notes, photos, assigned team members, statuses, and history.

Does Sophiie replace my specialist flooring tools?

No. Keep specialist measuring, design, or stock systems where they are needed. Sophiie manages the communication and job workflow around them.

Can Sophiie send customer updates?

Yes. Your team can send SMS and email updates from the customer record, and Sophiie can handle confirmations, reminders, and follow-ups.

Flooring Specialists

Flooring management software

Flooring jobs involve sales, estimating, product decisions, crew schedules, install notes, and payment follow-up. Sophiie keeps those moving together so your team is not rebuilding the same job story all week.

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Flooring specialist laying plank flooring on site

Speak to Sophiie

A live demo call from Sophiie. Two minutes, no sales pitch.

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Missed call from Sarah ChenNew booking confirmed for 1pmVoicemail transcribedWebsite form: bathroom downlightsInvoice #1042 marked paidDeposit received from Amy WuText reply sent to Toby Mercer

Quote request: switchboard upgradeText: are you free Thursday?After-hours call answeredFollow-up sent to Raj PatelCallback scheduled for 9amMissed call returned in 30sAppointment reminder sent

Emma Davies: power out in kitchenNew job card createdMarco Reyes: needs a quoteReminder sent to Tom BradleyPriya Sharma: hot water faultQuote approved: $2,400Review request sent to Dana Lee

Calls and leads answered 24/7

Sophiie handles new enquiries, missed calls, website chats, and messages, then records the job detail and next action in the customer timeline.

Australian tradesperson in a hi-vis shirt on a phone call outside a brick house

Site measures and installs scheduled

Book measures, callbacks, and installation slots using connected calendar rules, with pending or confirmed bookings depending on your workflow.

Australian tradesperson standing in a doorway reading a message on a phone

Job records for every install

Keep address, access notes, photos, assigned crew, status, quote details, customer messages, and reminders in one job record.

Australian tradesperson leaning against a ute answering a phone call on site

Quotes and invoices connected

Create branded flooring quotes from saved services, convert approved work into jobs, then generate invoices and payment reminders when the install is complete.

Australian tradesperson in hi-vis taking a phone call beside a brick wall

Customer communication in one timeline

Calls, emails, texts, notes, quote follow-ups, and install updates stay visible so the office and field team work from the same context.

Australian tradesperson crouching by a glass door using a phone on speaker

How it works

Set up Sophiie once, then let the work flow

Set up your flooring office rules
Train Sophiie on services, business hours, service areas, booking rules, quote terms, invoice settings, and the questions your team asks.
Centralise every enquiry
Sophiie answers and records enquiries from phone, chat, webform, text, and email so customer details start in one place.
Move each job through the workflow
Track measure, quote, approval, schedule, install, invoice, and follow-up without scattering updates across separate tools.
Use reminders to protect the details
Sophiie keeps quote follow-ups, supplier checks, install confirmations, and invoice reminders in front of the right person.

Flooring management is a chain of handoffs

A flooring job passes through sales, estimating, supplier checks, scheduling, installation, invoicing, and aftercare. If one handoff is messy, the job feels messy to the customer even when the installation quality is strong.

Sophiie gives flooring teams a shared workflow for the admin around that job. The first call, measure booking, quote, installation notes, invoice, and follow-up are tied to the same customer record.

How it changes the office day

Instead of starting the morning with voicemail, quote reminders, and status checks, your team can open Sophiie and see what has been captured, booked, assigned, sent, and paid. New leads are visible. Measures are on the calendar. Quote follow-ups are not left to memory.

For a flooring business with multiple crews or a showroom, this reduces the back-and-forth that usually happens between sales staff, installers, and admin.