Can I track plumbing job status?

Yes. Jobs can include status, schedule, assigned team member, address, notes, attachments, and history.

Can Sophiie help with ordered parts?

You can record parts notes, reminders, photos, and return-visit details in the job record. Sophiie does not replace supplier ordering or stock control.

Can plumbing invoices be created from the workflow?

Yes. Sophiie supports branded invoices, detailed line items, tax settings, Xero sync, payment status, and automated email reminders.

Plumbers

Job management software for plumbers

From burst pipes to hot water repairs, Sophiie keeps the call details, job record, plumber assignment, photos, status, and invoice in one workflow.

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Plumber fixing a burst pipe under a kitchen sink

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Missed call from Sarah ChenNew booking confirmed for 1pmVoicemail transcribedWebsite form: bathroom downlightsInvoice #1042 marked paidDeposit received from Amy WuText reply sent to Toby Mercer

Quote request: switchboard upgradeText: are you free Thursday?After-hours call answeredFollow-up sent to Raj PatelCallback scheduled for 9amMissed call returned in 30sAppointment reminder sent

Emma Davies: power out in kitchenNew job card createdMarco Reyes: needs a quoteReminder sent to Tom BradleyPriya Sharma: hot water faultQuote approved: $2,400Review request sent to Dana Lee

Urgent call capture

Sophiie can answer 24/7, ask about leaks, blockages, hot water issues, access, urgency, and preferred timing, then summarise the call.

Australian plumber repairing a sink pipe with a wrench while taking a phone call

Job schedule and assignment

Keep scheduled time, assigned plumber, address, map context, status, and customer details connected to the job.

Australian tradesperson standing in a doorway reading a message on a phone

Notes for parts and return visits

Record model numbers, fixture details, ordered parts, photos, and follow-up requirements so repeat visits are easier to manage.

Australian tradesperson crouching in a doorway on site using a smartphone

Customer history for properties

CRM records keep past jobs, contact details, conversations, and reminders together for homes, rentals, strata, and commercial sites.

Australian tradesperson taking a phone call while crouched beside a glass door on site

Invoices after the job

Create invoices for callout, labour, parts, fittings, and repairs, then sync to Xero and track payment status.

Australian tradesperson on a phone call while crouched at the entry of a house

How it works

Set up Sophiie once, then let the work flow

Set plumbing call questions
Train Sophiie to ask about the fault, water isolation, fixture, photos, access, urgency, and preferred booking time.
Book and build the job
Turn calls into scheduled jobs with address, assigned plumber, status, notes, and customer context.
Update the job from site
Add attachments, parts notes, return-visit reminders, and status updates when the job changes.
Invoice and follow up
Use line-item invoices, Xero sync, payment status, and automated email reminders to close the admin loop.

Plumbing jobs need fast intake and accurate notes

A leaking pipe, blocked drain, and hot water failure all need different questions. If the call is missed or the details are thin, the plumber can arrive underprepared or the office has to call back.

Sophiie gives plumbing teams a consistent intake process and keeps the summary connected to the job record.

The job record should survive the first visit

Parts may need ordering, photos may need saving, and a return visit may need scheduling. Sophiie's Job Manager keeps those notes, reminders, attachments, status updates, and customer history together.

That helps when the work moves from emergency response to repair completion and billing.

Invoicing is part of job management

After the visit, Sophiie can help create a branded invoice for labour, callout, parts, and fittings. Xero sync and payment status reduce the chance that completed jobs sit unpaid.

The result is a plumbing workflow that starts with the call and ends with a clearer invoice trail.

Services & features