Can technicians see customer notes?

Yes. Sophiie's job and CRM workflows can keep customer history, site notes, call summaries, and reminders visible.

Can customers attach photos?

Yes. Sophiie's webform workflow can accept photos or files so the team has more context before responding.

Can it handle recurring treatments?

Yes. Customer records and reminders can support recurring service follow-up and future bookings.

AI office manager

Mobile pest control software

Calls, bookings, property notes, treatment follow-up, and invoices connected.

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Missed call from Sarah ChenNew booking confirmed for 1pmVoicemail transcribedWebsite form: bathroom downlightsInvoice #1042 marked paidDeposit received from Amy WuText reply sent to Toby Mercer

Quote request: switchboard upgradeText: are you free Thursday?After-hours call answeredFollow-up sent to Raj PatelCallback scheduled for 9amMissed call returned in 30sAppointment reminder sent

Emma Davies: power out in kitchenNew job card createdMarco Reyes: needs a quoteReminder sent to Tom BradleyPriya Sharma: hot water faultQuote approved: $2,400Review request sent to Dana Lee

Pest-specific intake

Ask what pest is involved, what kind of property it is, whether pets or access issues matter, and whether prior treatment or photos should be reviewed.

Australian tradesperson crouching in a doorway on site using a smartphone

Field-ready job notes

Technicians can see call summaries, customer history, scheduled times, site notes, and attached photos in the job context.

Smiling Australian tradesperson speaking on a phone while fitting a sliding window

Smart scheduling

Sophiie can help book treatments around availability, location, job type, and whether the booking should be confirmed or reviewed.

Australian tradesperson on a phone call while crouched at the entry of a house

Customer updates

Send the practical messages around the visit: confirmation, preparation reminders, reschedule notices, and after-service follow-up.

Australian tradesperson taking a phone call while crouched beside a glass door on site

Invoice and payment follow-up

Completed work can move into Sophiie's invoice workflow with payment tracking, reminders, and Xero sync.

Australian tradesperson with a tool belt standing in a doorway taking a phone call

How it works

Set up Sophiie once, then let the work flow

Train treatment categories
Add termite, rodent, wasp, cockroach, flea, bed bug, and general pest workflows plus service-area rules.
Capture the enquiry
Sophiie records pest details, address, property context, urgency, contact details, and preferred times.
Schedule the right visit
Bookings can be confirmed, marked pending, or routed for review depending on your operational rules.
Keep after-service admin connected
Follow-ups, notes, reminders, invoices, and recurring service tasks stay in the customer timeline.

Mobile pest control depends on context

A pest control technician needs to know more than an address. The service may involve pets, tenants, locked gates, previous treatments, photos of droppings, or a customer who is worried about termites. Without clean intake, the field visit starts with avoidable questions.

Sophiie captures those details early. Calls, texts, chats, emails, and webforms can feed one customer record before the visit is scheduled.

Keep the day moving from the field

Sophiie's booking, job manager, CRM, and mobile app workflows help teams see what is booked, what needs follow-up, and what was promised. That is useful when technicians are moving between residential treatments, commercial accounts, and urgent pest calls.

The office can also see quote status, upcoming work, reminders, and payment follow-up without rebuilding the story after each visit.

Built around the admin Sophiie actually handles

Sophiie is not claiming to be a chemical register or specialist inspection platform. It helps with the front-office work that surrounds pest control: answering, qualifying, booking, customer communication, job notes, invoices, and follow-up.