Does Sophiie automatically answer every cleaning text?

Today, Sophiie helps draft and organise text responses for your team to review and send. Fully automatic text answering is not the core claim for this feature.

Can I use texts for appointment reminders?

Yes. You can send appointment details, confirmations, access reminders, and prep instructions through Sophiie.

Can I manage group texts for cleaning teams?

No. Sophiie currently handles one-to-one customer text conversations, not group messaging.

Where are text conversations stored?

Text threads are organised in the Sophiie inbox and can be used alongside customer details, notes, job history, and reminders.

Cleaners

AI messaging for cleaning services

Sophiie helps manage one-to-one text threads for cleans, access notes, reminders, and schedule changes from one inbox.

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Missed call from Sarah ChenNew booking confirmed for 1pmVoicemail transcribedWebsite form: bathroom downlightsInvoice #1042 marked paidDeposit received from Amy WuText reply sent to Toby Mercer

Quote request: switchboard upgradeText: are you free Thursday?After-hours call answeredFollow-up sent to Raj PatelCallback scheduled for 9amMissed call returned in 30sAppointment reminder sent

Emma Davies: power out in kitchenNew job card createdMarco Reyes: needs a quoteReminder sent to Tom BradleyPriya Sharma: hot water faultQuote approved: $2,400Review request sent to Dana Lee

Centralises one-to-one text threads

Customers can text a dedicated Sophiie number, and the conversation stays organised in the Sophiie inbox instead of scattered across personal phones.

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Drafts replies for cleaning questions

Ask Sophiie to write a polished text about arrival windows, access, pets, room readiness, payment questions, or what is included in a regular clean.

Australian tradesperson taking a phone call while crouched beside a glass door on site

Sends confirmations and reminders

Use text messages for appointment details, reminders, cleaner arrival updates, and prep notes such as clearing benches or confirming key pickup.

Australian tradesperson on a phone call while crouched at the entry of a house

Keeps customer context nearby

Text conversations can sit beside the customer record, notes, preferred contact channel, job history, and follow-up reminders.

Smiling Australian tradesperson speaking on a phone while fitting a sliding window

Leaves judgement with your team

Today, Sophiie helps draft and manage cleaning texts; your team reviews and sends messages so schedule changes and sensitive customer issues stay controlled.

Australian tradesperson with a tool belt standing in a doorway taking a phone call

How it works

Set up Sophiie once, then let the work flow

Set up your cleaning text number
Use Sophiie with a dedicated number so customers can send and receive cleaning service messages in one place.
Add the messages your team sends often
Train Sophiie on arrival windows, access questions, recurring service notes, prep instructions, and follow-up language.
Manage replies from the inbox
Review AI-drafted texts, adjust tone or details, and send the response without jumping between phones or apps.
Use reminders and history for follow-up
Keep cleaning confirmations, customer notes, reminders, and service history attached to the same contact.

Cleaning messages are operational details, not casual chat

A cleaning customer may text about keys, pets, room access, a changed arrival window, or whether an end-of-lease clean includes windows. Those details affect the job and should not live only on one staff member phone.

Sophiie gives cleaning services a central place for one-to-one text threads. Customers can message a dedicated number, and the office can review the conversation beside customer records, job history, notes, and reminders.

AI helps with the wording, your team keeps control

The useful part is speed without losing judgement. Sophiie can draft a polite reply about access instructions, arrival windows, recurring cleaning changes, prep notes, or follow-up after a clean. Your team can edit and send the final message.

That matters when the message affects scheduling or trust. A cleaner may need gate access before 8am, a property manager may need proof that a key was returned, or a tenant may ask what to do before an inspection clean.

The text thread becomes part of the customer record

When texts sit inside the same workflow as calls, emails, jobs, and reminders, a schedule change is not lost. The next person who opens the customer record can see what was promised and what still needs to happen.

For cleaning services, that means fewer repeated questions, fewer missed access details, and a more professional update process without forcing the team to manage everything from personal phones.

Services & features