Does Sophiie check calendar availability?

Yes. Sophiie can check connected calendars such as Google Calendar, Outlook, and CRM-backed scheduling rules before offering a time.

Can bookings wait for approval?

Yes. Sophiie can create pending bookings when your team needs to confirm product availability, crew capacity, or job complexity first.

Can customers reschedule through Sophiie?

Yes. Sophiie can help capture reschedule or cancellation requests and update the job workflow.

Flooring Specialists

Flooring scheduling software

Flooring schedules are fragile: one delayed product, wet subfloor, or crew overrun can move the whole week. Sophiie helps book the right slot, keep customers updated, and protect the details around each install.

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Missed call from Sarah ChenNew booking confirmed for 1pmVoicemail transcribedWebsite form: bathroom downlightsInvoice #1042 marked paidDeposit received from Amy WuText reply sent to Toby Mercer

Quote request: switchboard upgradeText: are you free Thursday?After-hours call answeredFollow-up sent to Raj PatelCallback scheduled for 9amMissed call returned in 30sAppointment reminder sent

Emma Davies: power out in kitchenNew job card createdMarco Reyes: needs a quoteReminder sent to Tom BradleyPriya Sharma: hot water faultQuote approved: $2,400Review request sent to Dana Lee

Calendar-aware bookings

Sophiie checks Google Calendar, Outlook, and CRM-backed rules before offering appointment times for measures, callbacks, or installation windows.

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Crew and job context together

Install assignments can include address, product notes, access instructions, photos, quote details, and any reminders the crew needs before arrival.

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Pending or confirmed appointments

Use pending bookings when an install depends on material arrival or subfloor checks, and confirmed bookings when the slot is safe to lock in.

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Reschedule and cancellation handling

When a customer needs to move a measure or install, Sophiie can help capture the request and update the calendar workflow.

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Customer reminders and updates

Sophiie can send confirmations, reminders, and follow-up messages so customers know when to expect the measure or installation team.

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How it works

Set up Sophiie once, then let the work flow

Define your flooring schedule rules
Set appointment types, measure lengths, install buffers, service areas, crew assignment preferences, and when bookings should remain pending.
Let Sophiie book the next step
During the call, chat, or message thread, Sophiie finds a suitable time and records the customer's agreement.
Attach job detail to the booking
Room notes, product choices, access details, and customer instructions sit with the scheduled job.
Keep the calendar current
Changes, cancellations, and follow-up reminders are recorded so the team sees the latest version of the schedule.

Flooring schedules need room for real-world constraints

A flooring calendar is not the same as a simple appointment diary. Product arrival, site access, lift bookings, furniture movement, curing times, underlay choice, and crew skills all influence whether a slot is actually usable.

Sophiie helps by capturing those constraints before the appointment is placed on the calendar. That keeps your office from booking a quick carpet job into a slot that really needs a full-day prep crew.

From enquiry to scheduled install

When a customer calls, Sophiie can identify whether they need a measure, a quote review, a repair visit, or an install date. She checks availability, records the agreed time, and attaches the customer details to the job.

If the booking depends on product confirmation, it can stay pending. If the job is straightforward, it can go straight into the calendar. Either way, the schedule carries context.