Pest control software for calls, jobs, and follow-ups

What happens to a pest control enquiry

Pest calls don't arrive in a tidy order. One caller has wasps above the back door and wants someone today. The next wants a termite inspection before they buy a house. Each needs different questions before your technician is interrupted.

From the first call to a booked treatment

1. Answer. A wasp call can come in while every technician is in a roof space or under a house. Forward missed or overflow calls to Sophiie, or have her answer first, and route website chat into the same workflow.
2. Capture. Sophiie asks the questions you set: pest type, where it was seen, property type, and whether children or pets are at the property.
3. Sort. An active nest by a doorway follows your urgent rules. An inspection or a routine treatment moves toward a booking.
4. Hand off. Before anyone calls back, your office opens the call summary, the pest and where it was seen, and the next action from the dashboard.
5. Book and remind. Inspections and routine treatments go into the calendar as confirmed or pending bookings, and the reminder before the visit can carry access notes.

Example: an active wasp nest

For example, a pest control business might tell Sophiie that any call about an active nest near a doorway is urgent. She takes the address, where the nest is and the best callback number, then flags the enquiry and follows your escalation path instead of leaving it in a general inbox. If your rule is that a technician takes nest calls live, a warm transfer briefs them on the job before the caller is connected. Sophiie doesn't tell the caller whether the nest is safe to approach or what treatment will be used. That advice comes from your technician.

Example: a routine termite inspection booking

A buyer rings to book a pre-purchase termite inspection. Nothing is urgent, so the value is in the intake. Sophiie records the property type, access notes, pets and preferred times, and the customer can send photos through your webform. She checks connected calendars and your assignment rules before offering a slot, then books it confirmed or holds it pending for your office to check. Gate codes and access notes sit on the job record, so the technician arrives knowing how to get in.

Recurring commercial service

Quarterly visits to a warehouse or a cafe sit in the same calendar as one-off callouts, so a new wasp job doesn't hide a contract visit. The customer record holds the pest type, previous treatments, access notes and conversations for each site. When a site manager asks what was done last quarter, your office can check before answering.

Quotes, jobs and invoices

A standard general pest treatment can be quoted from your service list. Enquiries involving termite activity, food premises or unclear pest identification are kept for a human decision, with the details already collected. Once your team has priced a termite job, Sophiie helps send the quote by email or text and follows up while it is pending. When the customer accepts, the treatment is scheduled with the original scope and notes attached.

On the day, the job record shows the assigned technician, status, safety notes and site photos. After the treatment, Sophiie helps turn those details into an invoice draft, and reminders follow up overdue invoices on the timing you set. It works alongside your accounting software.

What Sophiie leaves to your technicians

Sophiie handles the admin around pest work. She doesn't identify a pest from a description, choose a treatment, give chemical or safety advice, or decide whether a site meets a regulation. Those questions go to your technician, along with anything that changes the price or scope of a job.