Plumbers

Plumber dispatch app for assigning field work

Assign work without losing the caller's details

Learn more about Sophiie's job management software.

Book a demo Speak to Sophiie

Plumber fixing a burst pipe under a kitchen sink

Speak to Sophiie

A live demo call from Sophiie. Two minutes, no sales pitch.

First Name *

Last Name *

Email *

Phone *

Business Name *

Industry *

Sophiie needs this contact information to contact you about our products and services. Unsubscribe at any time.

Missed call from Sarah ChenNew booking confirmed for 1pmVoicemail transcribedWebsite form: bathroom downlightsInvoice #1042 marked paidDeposit received from Amy WuText reply sent to Toby Mercer

Quote request: switchboard upgradeText: are you free Thursday?After-hours call answeredFollow-up sent to Raj PatelCallback scheduled for 9amMissed call returned in 30sAppointment reminder sent

Emma Davies: power out in kitchenNew job card createdMarco Reyes: needs a quoteReminder sent to Tom BradleyPriya Sharma: hot water faultQuote approved: $2,400Review request sent to Dana Lee

Job assignment

Assign plumbers to specific jobs so the team can see responsibility, scheduled time, address, and customer details.

Australian plumber repairing a sink pipe with a wrench while taking a phone call

Calendar-based dispatching

Schedule jobs into available time slots, reschedule when needed, and keep updates on the same job record.

Australian tradesperson with a tool belt standing in a doorway taking a phone call

Job notes for the technician

Keep issue description, access notes, photos, previous work, and customer messages attached to the dispatched job.

Australian tradesperson crouching by a glass door using a phone on speaker

Status updates

Track work as pending, scheduled, in progress, completed, or invoiced so the office knows what is happening.

Australian tradesperson sitting in a ute taking a phone call

Customer updates

Use Sophiie's text messaging workflows for confirmations, reminders, and on-the-way style communication.

Australian tradesperson leaning against a ute answering a phone call on site

How it works

Set up Sophiie once, then let the work flow

Capture the job request
Sophiie answers or records the enquiry and gathers plumbing issue, address, access, contact, and timing details.
Choose the appointment slot
Place the job in the plumbing schedule based on availability and the practical route for the day.
Assign the plumber
Attach the responsible team member and make sure the job record includes the notes they need.
Update and close
Change job status, add notes or photos, invoice completed work, and set reminders for follow-up.

Dispatch is more than picking a plumber

A useful dispatch decision needs the job type, location, customer expectations, access notes, and the plumber's availability. Sending someone to a blocked drain without the previous notes or to a rental without the property manager contact creates delays on site.

Sophiie helps keep those dispatch details together. The job can be scheduled, assigned, and updated from the same record that contains the enquiry summary and customer history.

Keep the day's changes manageable

Plumbing days rarely run exactly as planned. Jobs run over, access changes, customers call back, and new work arrives. Sophiie's scheduling and job management workflows let the office move bookings, update status, and keep the job trail intact.

Text confirmations and reminders also reduce avoidable back-and-forth, especially when customers need to be home or provide access.

Clearer handover from office to field

Once dispatched, the plumber can work from a record that includes notes, photos, assigned details, and scheduled time. After completion, that same job can move toward invoice and follow-up.

Sophiie is not trying to be a heavy fleet system. It gives small plumbing teams a practical dispatch workflow tied to calls, customers, jobs, and billing.

Services & features