Can it replace all specialist repair software?

Not necessarily. Sophiie can work alongside specialist field service, accounting, or parts systems where integrations fit your setup.

Can Sophiie keep appliance history?

Yes. Customer profiles and job records can include previous repair notes, invoices, messages, and follow-up reminders.

Can it help technicians in the field?

Yes. The mobile app can show jobs, schedules, customer history, voice notes, and invoicing workflows.

Can invoices sync to accounting?

Yes. Xero-connected invoices from Sophiie can appear in your accounting workflow.

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Appliance repair business software

Sophiie answers repair calls, captures appliance details, schedules visits, tracks job status, keeps customer history, and supports quotes and invoices without scattering admin across tools.

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Missed call from Sarah ChenNew booking confirmed for 1pmVoicemail transcribedWebsite form: bathroom downlightsInvoice #1042 marked paidDeposit received from Amy WuText reply sent to Toby Mercer

Quote request: switchboard upgradeText: are you free Thursday?After-hours call answeredFollow-up sent to Raj PatelCallback scheduled for 9amMissed call returned in 30sAppointment reminder sent

Emma Davies: power out in kitchenNew job card createdMarco Reyes: needs a quoteReminder sent to Tom BradleyPriya Sharma: hot water faultQuote approved: $2,400Review request sent to Dana Lee

Answers and qualifies repair calls

Sophiie captures the appliance type, brand, model, symptom, urgency, address, and customer details before the job is scheduled.

Australian tradesperson crouching in a doorway on site using a smartphone

Organises jobs and technicians

Each repair can include status, schedule, assigned team member, notes, photos, attachments, reminders, and job history.

Australian tradesperson taking a phone call while crouched beside a glass door on site

Keeps customer records useful

Customer profiles can hold contact details, previous repairs, invoices, messages, notes, and follow-up reminders.

Australian tradesperson on a phone call while crouched at the entry of a house

Supports quoting and invoicing

Create branded quotes or invoices from service lists, line items, labour, parts, GST, and terms, with Xero sync for invoices when connected.

Smiling Australian tradesperson speaking on a phone while fitting a sliding window

Connects to existing tools

Connectors can link Sophiie with ServiceM8, Simpro, Google Calendar, Gmail, Outlook, Xero, and Zapier based on your setup.

Australian tradesperson with a tool belt standing in a doorway taking a phone call

How it works

Set up Sophiie once, then let the work flow

Map the repair workflow
Add appliances, service areas, appointment types, technician rules, quote settings, invoice defaults, and customer FAQs.
Connect phones, calendars, and tools
Bring the channels and systems your repair business already uses into Sophiie where supported.
Let Sophiie capture and organise work
Calls, messages, emails, chats, and manual entries become customer records, bookings, jobs, quotes, or invoices.
Manage follow-up from one view
Use reminders, status, customer history, quote tracking, invoice tracking, and summaries to keep the repair workflow moving.

Appliance repair admin breaks when each step lives somewhere else

A call may start in the phone log, the model number may sit in a text, the appointment may be in a calendar, and the invoice may be recreated later from memory. That is where missed details and slow billing appear.

Sophiie connects the everyday repair workflow. It answers enquiries, books jobs, stores customer history, tracks job status, supports quotes and invoices, and keeps reminders visible.

The value is not another disconnected app

For appliance repair teams, the useful system is the one that carries the customer, appliance, job, schedule, and billing context together from first contact to final follow-up.