Window cleaner platform

Window cleaning admin is spread across too many places

A window cleaning business can look simple from the outside, but the front office has a lot to hold together. One customer wants a quarterly clean. Another needs a quote for a storefront. A strata manager asks for insurance details. A residential client texts that the side gate is locked unless the dog is inside. A crew member is already on a ladder and cannot answer the next call.

Sophiie gives those moving pieces one platform. It centralises the customer conversation, the booking, the crew context, and the admin follow-up, so work does not live in separate phones, emails, calendars, and paper notes.

A platform view changes the daily workflow

When every enquiry lands in one place, the team can see what happened before and what needs to happen next. Sophiie can answer calls, collect service needs, draft replies, manage SMS conversations, and log details into customer records. The Job Manager can then hold the practical job information: schedule, status, assigned staff, notes, photos, reminders, invoices, and history.

For window cleaners, that shared context matters. Access notes are not optional. Building type changes the time needed. A commercial client may expect recurring visits and invoice terms. A homeowner may need a reminder the day before because someone has to unlock the gate. Sophiie keeps those details attached to the work instead of relying on memory.

What the platform handles

• Calls are answered 24/7 and qualified with the questions you train Sophiie to ask.
• Bookings can be checked against calendar availability and your configured rules.
• Customer profiles hold contact details, history, notes, preferred channels, and follow-up reminders.
• Job records keep scheduled times, assigned team members, progress, notes, photos, invoices, and communication history.
• Quotes, invoices, Xero sync, and payment reminders help finish the admin after the glass is cleaned.

Useful for more than booking new jobs

The platform is also useful after the work is scheduled. A customer can ask to reschedule. A crew can add a note about tricky access. An admin can send a quote from the same customer context. An invoice can be created and tracked. Those steps are small individually, but together they decide whether the business feels organised as it grows.

Sophiie is strongest when it becomes the consistent first layer of the business. Customers get a response. Crews get the job context. Owners get visibility. The platform keeps window cleaning work moving without forcing every decision through one busy person.