Flooring Specialists

Retail flooring software

Sophiie organises flooring enquiries, measure bookings, quotes, customer records, and invoice handoff for busy flooring retailers.

Learn more about Sophiie's AI office manager.

Book a demo Speak to Sophiie
Flooring specialist laying plank flooring on site

Speak to Sophiie

A live demo call from Sophiie. Two minutes, no sales pitch.

Sophiie needs this contact information to contact you about our products and services. Unsubscribe at any time.

A workflow layer for busy flooring retailers

Sophiie connects enquiries, customer records, quotes, measure bookings, scheduling, and invoice handoff without replacing your product expertise.

01

Enquiries captured after hours

Sophiie answers calls, website chats, emails, and SMS enquiries about product enquiries, measure bookings, sample follow-ups, installation quotes, and invoice handover, then stores the details for showroom staff.

Australian tradesperson leaning against a ute answering a phone call on site
02

Customer and product records

Customer profiles can include room notes, product interests, sample requests, measure appointments, quotes, and follow-ups in one searchable timeline.

Australian tradesperson in hi-vis taking a phone call beside a brick wall
03

Measure and install scheduling

Sophiie helps book measure appointments and installation windows while keeping measure appointments, product availability, installer capacity, and customer move-in dates visible to the team.

Australian tradesperson in a hi-vis shirt on a phone call outside a brick house
04

Quotes and estimate follow-up

Quotes can be sent by email or SMS, then followed up so staff know who is ready to decide and who needs a sample, measure, or revision.

Australian tradesperson standing in a doorway reading a message on a phone
05

Invoice handoff and visibility

Accepted work can move toward invoicing, including line items, payment terms, and Xero sync where invoicing is configured.

Australian tradesperson crouching in a doorway on site using a smartphone

How it works

Set up Sophiie once, then let the work flow

  1. Set up your showroom knowledge

    Add service areas, product families, install services, measure rules, and the questions staff ask about product choices, measurements, samples, and install timing.

  2. Capture every channel

    Sophiie records phone, chat, email, and SMS enquiries so online and showroom leads land in the same operating rhythm.

  3. Move customers to the next action

    Book a measure, prepare a quote, send a sample follow-up, or schedule installation from the same customer context.

  4. Keep the record through completion

    Quotes, job notes, reminders, and invoice status can stay attached to the customer so repeat work is easier.

Flooring retail is a chain of small handoffs

A flooring customer may start with a website question, walk into the showroom, borrow samples, book a measure, revise a product choice, and then ask about installation dates. Sophiie helps keep those steps connected so staff are not reconstructing the story every time the customer calls.

For a flooring showroom, the useful details include room sizes, product ranges, samples, subfloor notes, stairs, installation timing, and customer budget. Sophiie can capture those details across calls, chat, text, and email, then keep them tied to the customer record.

One workflow across leads, measures, quotes, and installs

Sophiie supports the admin around the sale: answering enquiries, booking measure appointments, helping with quote follow-up, keeping notes in the CRM, and carrying accepted work toward scheduling and invoicing. Your team still owns product advice, final measurements, and installation decisions.

That distinction matters. Sophiie is not trying to be a flooring expert in place of your staff; it is reducing the manual work that stops staff from responding quickly and remembering the context.

A cleaner customer experience

Customers get quicker responses and clearer next steps. Staff get a shared timeline of what was asked, what was quoted, what was booked, and what still needs follow-up.

Services & features

All Sophiie services for Flooring Specialists

25 services

The AI Office Manager, for Flooring Specialists

Other businesses we serve

Whichever trade you're in, learn more about Sophiie's AI tools for tradies.

Frequently asked questions

No. Sophiie is an AI office manager and workflow layer. You train it on the services, products, and process details you want it to use for enquiries, quotes, bookings, and follow-up.

Yes. Sophiie can help schedule measure visits and keep the customer's product choices, room notes, and timing requirements attached to the booking.

Yes. Sophiie supports AI quoting from your service list and AI invoicing, including payment tracking and Xero sync where configured.

Yes. Calls, web chat, email, and SMS enquiries can all be captured and organised into customer records for staff follow-up.

Keep your flooring showroom moving after every enquiry

Bring enquiries, measure bookings, quotes, customer records, scheduling, and invoice handoff into a workflow your flooring team can actually keep current.

Book a demoGet started