Does it replace my trade software?

Sophiie is designed to organise flooring communication and job workflow. Where integrations are part of your setup, it can work alongside calendars, email, Xero, and the trade tools your flooring team already uses.

Can Sophiie handle urgent flooring enquiries?

Yes. You can train call flows and intake questions around urgent scenarios like move-in dates, retail openings, and renovation schedules, then review the summary and act quickly.

Can my team use it from the field?

Yes. The mobile app gives your flooring team access to flooring jobs, scheduling, customers, communication, and AI support from a phone.

Can I customise the voice and answers?

Yes. You can train Sophiie with your flooring services, FAQs, tone, voice preferences, and call outcomes so it behaves like part of your business.

AI office manager

AI flooring business software

Sophiie keeps calls, messages, job details, schedules, reminders, and customer history moving for flooring teams.

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Missed call from Sarah ChenNew booking confirmed for 1pmVoicemail transcribedWebsite form: bathroom downlightsInvoice #1042 marked paidDeposit received from Amy WuText reply sent to Toby Mercer

Quote request: switchboard upgradeText: are you free Thursday?After-hours call answeredFollow-up sent to Raj PatelCallback scheduled for 9amMissed call returned in 30sAppointment reminder sent

Emma Davies: power out in kitchenNew job card createdMarco Reyes: needs a quoteReminder sent to Tom BradleyPriya Sharma: hot water faultQuote approved: $2,400Review request sent to Dana Lee

Captures flooring work from every channel

Calls, emails, chats, texts, and manual entries can carry customer details, job type, address, urgency, and notes such as room sizes, flooring type, subfloor condition, stairs, and old floor removal.

Smiling Australian tradesperson speaking on a phone while fitting a sliding window

Builds clearer job records

Turn a hybrid plank install or timber floor repair enquiry into a record with status, schedule, assigned team member, photos, documents, notes, and reminders.

Australian tradesperson on a phone call while crouched at the entry of a house

Keeps flooring customer history visible

Sophiie's CRM keeps flooring contacts, communication history, notes, job history, preferred channels, and reminders easier to find before you reply.

Australian tradesperson crouching by a glass door using a phone on speaker

Uses trained flooring answers across channels

Train Sophiie on flooring services, hours, service area, FAQs, tone, and call outcomes so replies are consistent across phone, email, chat, and text.

Australian tradesperson with a tool belt standing in a doorway taking a phone call

Carries flooring work through follow-up

From flooring booking reminders to quote checks, job updates, invoice context, and overdue payment nudges, Sophiie helps keep the next action visible.

Australian tradesperson leaning against a ute answering a phone call on site

How it works

Set up Sophiie once, then let the work flow

Map your flooring workflow
Add services, job types, statuses, team members, service area, FAQs, call handling rules, and the details that matter for flooring work.
Connect flooring customer communication
Bring flooring calls, emails, text threads, and website chat into a workflow your team can review from the dashboard.
Create and update job records
Attach room sizes, flooring type, subfloor condition, stairs, and old floor removal, photos, notes, reminders, schedule details, and customer context as work moves from enquiry to completion.
Follow up on flooring work without rebuilding context
Use the customer record and flooring job history for callbacks, quote checks, booking updates, invoices, and future work.

Flooring admin breaks when the job record is scattered

Flooring admin gets easier when enquiries, site notes, photos, bookings, and customer history stay in one place.

A request for hybrid plank install, timber floor repair, or vinyl replacement can begin as a call, continue by email, need photos by text, become a scheduled visit, and later require an invoice or reminder. If those pieces live in separate places, your flooring team spends too much time reconstructing the work.

Sophiie connects the routine parts of the flooring office

Sophiie helps flooring teams answer calls, suggest email replies, manage text threads, capture website enquiries, keep customer records, and create job records with statuses, notes, photos, reminders, assigned people, and schedule details.

That matters for flooring work because the details are practical: room sizes, flooring type, subfloor condition, stairs, and old floor removal, timing, urgency, and customer expectations. The aim is not to automate judgement away; it is to stop the flooring office from losing the context needed for good decisions.

The business still controls the work

You decide the flooring services, rules, tone, booking preferences, and follow-up process. For flooring, Sophiie follows that training, keeps records organised, and gives your team cleaner information to review before quoting, scheduling, or dispatching.

For flooring teams, the outcome is a calmer workflow: customers get answered, jobs move forward, and fewer details are trapped in personal phones or late-night admin sessions.

Other businesses we serve

Sophiie can answer flooring calls, manage email and text conversations, help with website enquiries, organise customer records, create job records, track statuses, set reminders, and support follow-up.

Put Sophiie behind your flooring workflow

Use one AI office manager to capture enquiries, organise customers, track jobs, manage messages, and keep follow-up moving while your team focuses on flooring work.

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AI flooring business software

Speak to Sophiie

AI support for the admin behind flooring work